Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing witha wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!
SHIFT - Monday-Friday 11PM-7:30AM- This shift is eligible for added shift differential of 10.76% to the base pay listed below.
- This position is on-site.
In this position, you will provide direct supervision andconsultation on appropriate crisis intervention to assigned clinical staff. Provide crisis service to adults and/or children and families as assigned by Director. Facilitate internal and external customers satisfaction and responsiveness. Participate in planning and evaluation of the program. Train and supervise staff to ensure compliance and implementation of service goals and objectives. Provide consultation and education to other FBH staff and to the community. Participate in peer review, supervision, team staffing/consultation, in-house educational and administrative meetings as directed. Monitor and facilitate communication of staff, the clients and families we serve, interagency, and MDU interactions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
- Participate in planning and evaluation of the program.
- Utilize monitoring tools to ensure staff's compliance with contract, WAC, and contractor requirements for external entity monitoring.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, providing positive employee recognition, coaching to potential and corrective action as needed.
- Develop policies, procedures, workflows, and job aids as needed.
- Continually seek areas of opportunity for program and process improvement and work in collaboration with director and program administrator to implement positive change.
- Support the operationalization of a schedule that ensures adequate 24/7/365 coverage for crisis services.
- Assist with audits and reviews including preparation as requested by the director and program administrator.
- Participate in maintaining a quality crisis training program that incorporates best practices in assessing risk, and the delivery of crisis intervention and stabilization services to all populations.
- Provide consultation and education to other FBH staff and to the community.
- Provide direct crisis services as required and assist staff in escalated cases.
- Monitor assigned staff's provision of quality crisis intervention services which include development of a viable safety plan and referral to other services and resources to support individuals' safety and follow up services as indicated.
- Monitor and facilitate communication of staff, families we serve, interagency and treatment/client interaction.
- Ensure all assigned staff perform FBH charting requirements, correspondence, Workday, and other paperwork in a complete and timely manner.
- Ensure equal opportunity for all assigned staff with regards to work assignments, training, promotions and other conditions and privileges of employment.
- Responsible for the overall direction, coordination, and evaluation of their assigned team.
- Escalate barriers, high risk situations, unresolved concerns, etc. to the director or program administrator as needed.
- Keep Director, Program Administrator and Management Team informed of pertinent matters on a regular basis.
- Provided supervisor coverage for vacant positions for shifts that require supervisor coverage.
- Provide supervisory back-up services as directed.
- Other duties as assigned.
QUALIFIED APPLICANTS WILL HAVE: REQUIRED:- Master's degree in the behavioral health sciences
- Three years of experience providing direct treatment services in behavioral health care with children, youth, families, and/or adults with serious emotional problems, mental illness and/or co-occurring alcohol and substance use disorders.
- Experience with crisis intervention, including risk assessments.
- At the time of application, meet the requirements of a mental health professional as defined by WAC 246-###-#### which means must have applied for one of the following credentials from WA State Department of Health and it must show pending on the DOH website:(a) Licensed Agency Affiliated Counselor (LAAC) OR(b) License Mental Health Counselor Associate (LMHCA) OR(c) Licensed Independent Clinical Social Worker Associate (LICSWA) OR(d) Licensed Marriage and Family Therapist Associate (LMFTA) AND THEN(e) Credential must be active with DOH within 6 months of hire date unless currently meeting preferred licensure credential requirement below.
PREFERRED:- Supervisory experience
- Active DOH licensure (e.g., LMHC, LICSW, LMFT) in the State of Washington (Licensed employees have the title Supervisor II)
- Experiencing working on a crisis line
KNOWLEDGE, SKILLS & ABILITIES: - Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio-economic status. Sensitivity to individuals' unique cultural characteristics, and to the challenges faced by the socioeconomically disadvantaged.
- Must be computer literate with experience in Microsoft operating systems.
- Ability to work with various community partners that interface with the crisis line or crisis call center hub to standardize and enhance processes with mutual clients.
- Ability to develop knowledge and skills to develop a robust crisis training program that incorporates best practices in assessing risk, and the delivery of crisis intervention and stabilization services to all populations.
- Ability to work in a fast-paced team environment with the ability to successfully implement a region-wide program, manage to deadlines and outcome-/metric- based projects is necessary.
PHYSICAL, SENSORY & ENVIRONMENTAL:The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.
- May be required to lift 10 - 20 pounds.
- Work may be performed out of office and travel may be needed to outside areas.
- Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.
PAY RANGE (Salary/Exempt):*
Supervisor I - No Licensure: $76,068.05 - $92,672.72
Supervisor II - Licensure: $82,045.93 - $99,955.48
*All pay is based on longevity at Frontier Behavioral Health, thus the starting pay is as follows: Supervisor I - No Licensure: $76,068.05
Supervisor II - Licensure: $82,045.93
This shift is eligible for added shift differential to the base pay above of 10.76%WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?* At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee's contribution to our mission.
* Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
* At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.
*Our Benefits and Perks are Amazing!Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.