The Supervisor of Patient Access oversees the daily registration functions within Patient Access's scope of work. Ensures the operational unit is staff appropriately. Promotes a positive patient experience for patients and families. Demonstrates strong verbal and written communication and customer service skills when interacting with staff, patients, families, and leadership. Supervises efficient and compliant registration processes ensuring regulatory and compliance requirements including adherence to departmental and institutional protocols. Prioritizes responsibilities to complete daily work requirements, resolves departmental and patient problems as needed and monitors key performance metrics to ensure goals are achieved. In addition the Supervisor will do the following:
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Maintains staffing schedules including timely responses to requests for time off. Manages resources to ensure all vacancies are covered with minimum or no overtime. Ensures the necessary coverage for the smooth and efficient operation of the department.
- Manages on-site operations including MyTime payroll & attendance, downtime support and deposit reconciliation. Adheres to established project deadlines and budgetary limitations.
- Responds to all patient complaints or stakeholder concerns. Consistently identifying ways to improve registration processes.
- Participates in interviewing and hiring new employees. Shares in the education and training of new hires. Monitors new employee onboarding to ensure new hires are fully trained and competent in their roles and responsibility.
- Provides constructive communication to service delivery areas, as needed. Escalating issues to Patient Access Leadership timely.
- Appraises staff performance, addresses complaints and resolves issues that may arise, and acts as a mentor for staff. Manages and tracks staff's time and attendance for compliance.
- Demonstrates a professional demeanor with patients, families, coworkers and leadership by consistently fostering a positive attitude in the department.
- Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
- Achieves individual and team performance metrics. Completes staff quality assurance reviews.
- Completes staff's annual performance evaluation providing feedback on staff member's performance and achievement of annual goals to the Regional Manager.
QualificationsEducation:Associate's degree in healthcare or business administration required or in lieu of degree a minimum of 5 years of work experience in aphysician office/practice, hospital setting, healthcare insurance provider or other healthcare relevant experience required. Bachelor's Degree and HFMA Certifications preferred.Experience: Minimum of 2 years of patient registration experience required.Minimum of 3 years of supervisory experience in a physician office/practice, hospital setting, healthcare insurance provider or other healthcare relevant experience required.Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner.Excellent written and oral communication skills.Requires the use of problem solving and decision-making skills in a variety of complex situations.Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements.Excellent leadership and interpersonal skills.Strong quality assurance and critical thinking skills are necessary for this role.
Conditions of EmploymentCovid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.
Closing StatementAbout Jefferson Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.