Supervisor, Self-Pay Service
: Job Details :

Under the direction of the Manager, Patient Services and with latitude for independent judgment, the Supervisor, Self-Pay Services, is responsible for planning, organizing, and administering the day to day operations, anticipating and resolving complex problems, escalated by Self-Pay Collections Representatives for resolution Self-Pay Supervisor is responsible for resolving complex patient inquiries resulting from medical services provided by the University of Rochester Medical Center (URMC): Strong Memorial Hospital & University of Rochester Medical Facility Group (URMFG), and Highland Hospital (HH). This position represents the Self Pay Business Office by adhering and upholding the University+s Mission, Vision, and Values, and Service Performance Standards to provide the highest quality service to our patients and staff. In partnership with the Manager, the Self-Pay Supervisor is accountable for: Fostering a culture of respect, integrity, and accountability. Monitors staff performanc...Supervisor, Patient Services, Leadership, Customer Service, Operations, Manager, Education, Business Services