Location: Bradenton,FL, USA
Who We Are
Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.
How We Work
As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.
Position Overview
This leader is someone who exercises good judgment and makes sound business decisions. A successful candidate will be a self-starter who independently and successfully manages turn times and service levels with ever-changing customer business needs. The candidate must place great emphasis on high quality work paired with efficient production while also placing an emphasis on sustainable employee engagement. This position will report to the Operations Manager within Verra Mobility's Commercial Services division.
What you'll do
* Leads a team of non-exempt employees; selection and hiring, providing work guidance, motivating, coaching, constructive feedback and informal and formal performance reviews
* Manages day-to-day business operations by monitoring incoming volumes to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
* Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
* Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
* Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
* Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
* Responsible for maintaining operational performance goals and monitoring KPIs
* Proactively research and analyze complex data to identify and resolve issues, make process improvement recommendations, and implement and monitor solutions.
* Increase process maturity by documenting business and operational processes for utilization in training and day-to-day work activities
* Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
* Perform other duties as assigned.
What we're looking for
* Bachelor's degree or equivalent work experience.
* At least two years of leadership experience in influencing others to measurable outcomes
* Ability to develop and successfully engage with employees
* Experience working with both internal and external customers preferred
* Strong analytical, problem solving, and decision-making skills
* Comfortable working in a fast paced, highly changing environment
* Ability to maintain professionalism and to work well with others
* Exceptional relationship building skills, both internal and external
* Strong verbal and written communication skills
* Quality driven with a strong attention to detail
* Ability to prioritize, multi-task and meet all assigned deadlines
* Strong computer skills using Microsoft Office (Especially Excel)
* General SQL knowledge