About the company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.Schedule: Sun-Thu 11pm-7am Overnight. Location: Miami 33137.Position Overview: The Front Desk Concierge will serve as the first point of contact for residents, guests, and vendors at our 18-story condominium building with 234 units. This individual will play a key role in maintaining a professional and welcoming environment, ensuring residents and visitors have an exceptional experience and supporting the operational needs of the building.Key Responsibilities:
- Greet and assist residents, guests, and visitors in a friendly and professional manner.
- Answer phone calls, emails, and other inquiries, providing accurate information or directing requests to the appropriate parties.
- Monitor building access, ensuring that only authorized individuals enter the premises.
- Manage deliveries, including signing for packages and ensuring they are safely distributed to residents.
- Handle guest check-ins and maintain visitor logs.
- Assist with resident requests, including maintenance requests, reservations for common areas, or information on building amenities.
- Monitor cameras and alert management to any unusual activity.
- Maintain and update the building's front desk area, ensuring it is neat, organized, and welcoming.
- Assist with scheduling and coordinating building services, including maintenance, cleaning, and repairs.
- Assist in managing building-wide communication, including distributing notices, newsletters, and other communications.
- Provide support during emergency situations, following established safety protocols and notifying the appropriate emergency personnel.
- Collaborate with building management to ensure smooth operations and provide feedback on building performance and resident satisfaction.
Qualifications:
- High school diploma or equivalent (some college preferred).
- Previous experience in customer service or front desk operations, preferably in a residential or hospitality setting.
- Strong communication and interpersonal skills.
- Proficiency in using office equipment, phone systems, and basic computer programs (Microsoft Office, property management software a plus).
- Ability to remain calm and professional in high-pressure or emergency situations.
- Strong organizational skills with attention to detail.
- Ability to multitask and manage time effectively.
- Must be reliable, punctual, and have a strong work ethic.
Physical Requirements:
- Ability to sit or stand for extended periods.
- Ability to lift and carry packages up to [weight, e.g., 25 pounds].
- Ability to move about the building as needed.
Benefits (May vary between properties and pre-approved by the Board of Directors)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401K Matching Program
- 10 Paid Holidays (may vary between properties)
- 17 PTO Days
- Advancement Opportunity
- And more....
AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.Sun-Thu 11pm-7am Overnight40 hrs