Supervisory IT Specialist (PLCYPLN)
: Job Details :

SummaryThe Area Manager is located in the Office of Information Technology (OIT), End User Services, End User Operations, North Atlantic District. The Area Manager provides leadership and resource management (finance, human, and acquisition), leading the development and implementation strategy required to manage IT End User Operations.This job is open to

• Career transition (CTAP, ICTAP, RPL)Federal employees who meet the definition of a surplus or displaced employee.
• Federal employees - Competitive serviceCurrent or former competitive service federal employees.
• Individuals with disabilities
• Land & base managementCertain current or former term or temporary federal employees of a land or base management agency.
• Military spouses
• Peace Corps & AmeriCorps Vista
• Special authoritiesIndividuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
• Veterans

Clarification from the agencyOpen to current permanent employees (career or career-conditional) of the Department of Veterans Affairs (competitive or excepted), Current permanent Federal employees eligible for transfer, former federal employees eligible for Reinstatement, veterans eligible for consideration under VEOA, Certain Military Spouses, Peace Corps/VISTA, disabled individuals eligible under Schedule A, and those eligible under current Interchange Agreements.VideosDutiesThe Area Manager directs a staff of professionals responsible for the execution of this program across multiple VA facilities and customer business lines encompassing a major metropolitan area, a State, or a small region of several States which significantly impact a wide range of VA activities, other agencies, or operations of outside interest such as University affiliates, and Veterans Service Organizations.This is a non-bargaining unit eligible position.Major Duties:

• Oversee the day-to-day operations, services, maintenance and security for all customers within their immediate geographic area.
• Directly responsible for support services and delivery for all VA customers (regardless of VA business line) within their immediate area and collaborates closely with partners in the Infrastructure Operations and Command Center Operations divisions to deliver full service and total ticket management for area VA IT end users.
• Provide management, supervision and services for Area Network Operations, Operations Support, Systems Integration, and Systems Design.
• Direct, review and participate in the design, development, implementation and maintenance of automated information systems and technical architectures in compliance with Congressional, VA, OI&T, and EUO directives.
• Plan, direct, and provide technical guidance to improve the Area Information Systems program and IT computing environment.
• Develop long range program goals and objectives, assign projects to subordinates and monitor operations to reach objectives.
• Evaluate facility proposals in the arena of operating systems environments, telecommunications, system engineering, budgeting, and systems architecture.
• Aligns EUO OIT Capital Assessment Planning (CAP) with the Mission of the Department of Veterans Affairs.
• Support area-wide leadership, planning, and management of information technology strategy, development, and implementation.
• Ensure contracts, TAC procurements, Request for Proposals (RFP), Request for Information (RFI), and Request for Quotes (RFQ) are created, funded, tracked, and closed for EUO District Area.
• Develop & monitor GRC Assessments, Security Control Assessments (SCA), OIG FISMA/FISCAM Audits that protects the NIST confidentiality, integrity, and availability (CIA) of the organization's information, information systems, and networks in accordance with policies, procedures and control techniques, and agency and federal regulations.
• Support delegated authority for all local IT service delivery within their area, including prioritization of End User Operations work.
• Act as an advocate for IT requirements with VA Lines of Business (VHA, VBA, NCA, etc.) and District IT management to ensure IT services provided at the facilities in the area are acceptable to the business.

Position Description/PD#: Supervisory IT Specialist (PLCYPLN) / PD17824ARelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not AuthorizedFinancial Disclosure Report: Not RequiredTravel Required: Occasional travel may be required as needed for this position.Work Schedule: Monday - Friday; Tour of duty will be determined based on organizational needs.Compressed/Flexible: Not AuthorizedVirtual: This is not a Virtual Position.Physical Demands: The work is sedentary. Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the work site. Some employees may carry light items, such as papers, books, or small parts, or drive a motor vehicle. The work does not require any special physical effort.Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environment involves every day risks or discomforts that require normal safety precautions. Employee may occasionally be exposed to uncomfortable conditions in such places as research and production facilities.Requirements Conditions of Employment

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• A complete application package; Resume, Transcripts, etc
• Complete the online assessment.
• Selected applicant will be required to receive an Information Assurance (IA) certification within 6 months of entering the position.

QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/03/2024.Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.NOTE: The basic requirements MUST be substantiated in your resume. Failure to provide the required information will render your application ineligible for consideration. Read all responses before making your selection. Applicants must have IT-related experience demonstrating each of the four competencies listed below at a proficiency level equivalent to the next lower grade level in federal service.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

ANDSpecialized Experience: One year of specialized experience (equivalent to the GS-13 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Knowledge of data communication technology, data base information management, distributive data processing, client/server and workstation architectures, WAN/LAN selection, acquisition, implementation and life-cycle management processes and modernization of office automation system/support is essential. Requires detailed knowledge of hardware, software, peripherals, and their relationships with the operational, technical and system architectures. Knowledge of information systems planning and analysis, programming, budgeting, and operations and maintenance; computer and communications systems software design characteristics and capabilities.Preferred Experience: Extensive experience in IT operations, supervision, and management of IT delivery systems and equipment.Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at EducationThere is no educational substitution at this grade level.Additional informationUnder the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at This job opportunity announcement may be used to fill additional vacancies.Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

• BenefitsA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Information Technology Program Management
• Leadership
• Planning and Evaluating
• Oral Communication
• Technology Awareness

In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including a Job Knowledge Test administered as in conjunction with the Occupational Questionnaire.Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

• BenefitsA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.To apply for this position, you must provide a complete Application Package to include the documents detailed below. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in lack of consideration for this job announcement. You will not be contacted for additional information.
  • Resume detailing specialized experience and competencies as they relate to this position.
    • For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
    • Your experience must be clearly stated in your resume. We cannot make assumptions on your experience based on your current, or former, position titles on your resume. Failure to clearly demonstrate your qualifying experience in your resume may result in disqualification for this position and your rating will be adjusted as necessary.
    • Complete All Required Assessments.
  In addition to the document above, you must submit additional documents to prove your eligibility for the following:
• Current/Former Federal Employees: A copy of your most recent SF-50 (not award or general adjustment).
  • The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
  • To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g., Promotion, Appointment, etc.)
• ICTAP/CTAP: for displaced Federal/VA employees
  • SF-50 showing Career or Career-Conditional status; AND
  • Reduction-In-Force (RIF) Notice or a certification of expected separation (not a resignation letter); AND
  • Most recent performance appraisal.
• Veterans/Disabled Veterans:
  • DD-214 (MEMBER-4 Copy), or document from the Department of Veterans Affairs, or branch of service that shows dates of military service and character of discharge, AND
  • Disability letter from the Department of Veterans Affairs, or Armed Service, AND
  • SF-15 - Application for 10-Point Veteran Preference
• 100% Disabled Veteran Spouses:
  • Copy of your marriage license, AND
  • Veteran Spouses' DD-214, documenting retirement, release, or discharge due to disability, AND
  • Disability letter from the Department of Veterans Affairs or Armed Service, specifying 100% disability at the time of discharge, release, or retirement from active-duty service.
• Active-Duty Military Spouses:
  • Copy of your marriage license, AND
  • Documentation identifying marital status at the time of death and proof that you have not remarried, AND
  • Deceased Veteran Spouses' DD-214 documenting the death of the service member while on active duty, the death certificate; or a letter from the Department of Veterans Affairs or Armed Service, etc. specifying the service member's death while on active duty.
• People with Disabilities, Schedule A:
  • A letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
• Re-Instatement:
  • You must submit a copy of your separation Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status. Your separation SF-50 (or equivalent personnel action form) must reflect:
    • Career or Career-Conditional (Tenure field box 24. is 1 or 2); AND
    • Your status in the competitive service (Position Occupied field box 34. is 1). AND
    • Highest grade previously held (Grade or Level field box 18.)
• Peace Corps:employees who have completed at least 36 months of continuous service and have been separated from the Peace Corps for less than three years:
  • You must submit a copy of your description of service, or letter of service.
• Other Interchange Agreements: for employees of the Postal Career Service, Postal Rate Commission, Government Accountability Office (GAO), or Administrative Office of the U.S. Courts.
  • A copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
• A copy of your transcripts if you are basing all or part of your qualifications on education
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
• How to ApplyPlease read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click The application process is as follows:
• To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents.
• Answer the questions presented in the application and attach all necessary supporting documentation.
• Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 10/03/2024. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
• Complete the Job Knowledge Test administered as in conjunction with the Occupational Questionnaire.
To view the announcement status or your application status: application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement before the closing date.Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.Agency contact informationRecruitment Team Two BPhone000-###-####Email...@va.govAddressDAS for Information Technology - 103810 Vermont Ave. NWWashington, DC 20240USNext stepsOnce your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required assessments and documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued, and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
• Fair and TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required DocumentsTo apply for this position, you must provide a complete Application Package to include the documents detailed below. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in lack of consideration for this job announcement. You will not be contacted for additional information.

• Resume detailing specialized experience and competencies as they relate to this position.
  • For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
  • Your experience must be clearly stated in your resume. We cannot make assumptions on your experience based on your current, or former, position titles on your resume. Failure to clearly demonstrate your qualifying experience in your resume may result in disqualification for this position and your rating will be adjusted as necessary.
  • Complete All Required Assessments.

In addition to the document above, you must submit additional documents to prove your eligibility for the following:

Current/Former Federal Employees: A copy of your most recent SF-50 (not award or general adjustment).

• The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
• To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g., Promotion, Appointment, etc.)

ICTAP/CTAP: for displaced Federal/VA employees

• SF-50 showing Career or Career-Conditional status; AND
• Reduction-In-Force (RIF) Notice or a certification of expected separation (not a resignation letter); AND
• Most recent performance appraisal.

Veterans/Disabled Veterans:

• DD-214 (MEMBER-4 Copy), or document from the Department of Veterans Affairs, or branch of service that shows dates of military service and character of discharge, AND
• Disability letter from the Department of Veterans Affairs, or Armed Service, AND
• SF-15 - Application for 10-Point Veteran Preference

100% Disabled Veteran Spouses:

• Copy of your marriage license, AND
• Veteran Spouses' DD-214, documenting retirement, release, or discharge due to disability, AND
• Disability letter from the Department of Veterans Affairs or Armed Service, specifying 100% disability at the time of discharge, release, or retirement from active-duty service.

Active-Duty Military Spouses:

• Copy of your marriage license, AND
• Documentation identifying marital status at the time of death and