Location: Brockton,MA, USA
Summary This position is located within the VISN One Consolidated Laundry Service located within the VA Boston Healthcare System in Brockton, MA. The Supervisory Laundry Operations Specialist - Assistant Chief shares in the duties, responsibilities and authorities of the organization. In the absence of the Chief, this position is fully responsible for the day-to-day operations of the Laundry Service. Responsibilities ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The Consolidated Textile Processing Plant processes linens, patient clothing, uniforms and specialty items (operating room linens, bed pads, mops, restraints, bedspreads, etc.) for ten (10) medical centers: Brockton, West Roxbury, Boston, Bedford, Northampton, Providence RI, Manchester NH, West Haven/Newington CT, Togus ME and White River Junction VT. The organization also provides linen services to seven (7) outpatient clinics and maintains two linen service contracts with private industry. This organization processes approximately 7,920,000 pounds of laundry per year. The major duties of the position include but are not limited to: Utilizes knowledge of laundry plant policies, procedures, facilities and operations associated with medical center laundry functions that cover a major region in order to plan and carry out the operations and scheduling requirements of the laundry plant to meet customer requirements and delivery times; Supervises a wage grade workforce through subordinate supervisors/leaders by following personnel management policies and procedures, union contracts, special emphasis programs, etc.; Analyzes and evaluates effectiveness of laundry operations and recommends changes; Communicates effectively orally and in writing with a wide variety of personnel and multiple installations; Assists the Chief in determining the allocation of available monetary resources to various functions within the Laundry Service and assists in maintaining control over funds allocated to assure the continued successful operation of the Laundry Service; Exercises responsibility for all routine actions and assignments and makes recommendations on actions affecting policy; Shares the primary responsibility with the Chief to administer, manage, direct and control all elements of the Laundry Service and ensures compliance with safety regulations, codes, etc.; Coordinates actions with other services to resolve inter-service problems; Plans work to be accomplished by subordinates, sets and adjust short term priorities and prepares schedules for completion of work; Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments and the capabilities of employees; Evaluates work performance of subordinates; Gives advice, counsel or instruction to employees on both work and administrative matters; Interviews candidates for positions in the organization and recommends appointment, promotion or reassignment to such positions; Hears and resolves complaints from employees, refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager; Deals with officials of other units or organizations, or in advising management officials of higher rank; Makes decisions on work problems presented by subordinate supervisors, team leaders or similar personnel or by contractors; and Performs other related duties as assigned. Work Schedule: Monday through Friday, 6:30am to 3:00pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details. Qualifications To qualify for this position at the GS-12 grade level, you must meet the following requirement: SPECIALIZED EXPERIENCE: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service that has given you the particular knowledge, skills, and abilities required to successfully perform the duties of a Supervisory Laundry Operations Specialist - Assistant Chief, and that is typically in or related to the work of the position to be filled. Specialized experience includes leading a team of staff directly involved in laundry operations and textile programs in a healthcare environment; planning work to be accomplished by employees; evaluating work performance; hearing and resolving complaints; utilizing knowledge of safety policies and procedures; analyzing and evaluating the effectiveness of operations and recommending changes; developing short and long term goals; determining staffing needs and organizational structure to determine the effectiveness of manpower and resource utilization; and communicating effectively with a wide variety of people. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A Quality Ranking Factor* has also been requested by the facility to help determine which of the basically qualified applicants are likely to be better qualified for a position. *Quality Ranking Factors are skills, knowledge, abilities, or other worker characteristics which could be expected to result in superior performance on the job. Quality ranking factors will not be used for screening but may be used as ranking criteria. Applicants with higher proficiency levels may rank above those with lower proficiency levels on a quality ranking factor. The quality ranking factor for this position is: Do you possess one of the preferred Certifications: 1) Certified Laundry and Linen Manager (CLLM) or 2) Registered Laundry and Linen Director (RLLD)? NOTE: Copies of certifications are required in order to receive credit. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Administration and Management Communication Employee Development Planning and Evaluating Quality Ranking Factor IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Requires moving throughout the healthcare system and any areas outside the medical center. Position regularly involves long periods of walking to various areas providing support, as well as bending, sitting, stooping, and moving equipment. The majority of the work is performed in an office setting; however, the employee is expected to round the facility multiple times per day. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.