Supervisory Management and Program Analyst (Business Systems Planning Supervisor)
: Job Details :

DutiesWHAT IS THE APPEALS (AP) DIVISION?A description of the business units can be found at: The IRS Independent Office of Appeals has career opportunities for you!Vacancies will be filled in the following specialty areas:Independent Office of Appeals, Case & Operations Support, Business System Planning (BSP)- Customer, Program & Operation Support (CPOS).The following are the duties of this position at the full working level.Knowledge of analytical and evaluative methods and techniques, both qualitative and quantitative, in order to fully assess the effectiveness of assigned program segment(s) in meeting established goals and objectives.Knowledge of strategic thinking, problem-solving skills, and risk management strategies in order to research and develop initiatives that support the agency and Appeals' mission and goals.Knowledge of the current and planned IT and IRS organization, functional roles and perspectives, operational responsibilities, project interrelationships, project flow, project workload, work processes and procedures as related to IT services and its customers in order to ensure products and services are provided in concert with customer requirements and expectations.Knowledge of procurement processes adequate to identify and initiate actions to establish contractual support and monitor contractor performance.Knowledge of the software development life cycle, the enterprise architecture, the IRS enterprise life cycle, and the Federal Information Security Management Act (FISMA) of 2002 and applicable standards and regulations to effectively assess significant issues and prioritize and manage successful execution of the projects and programs (including security) within the scope of the supervisory area.Requirements Conditions of EmploymentSTANDARD POSITION DESCRIPTIONS (SPD):98264Visit the IRS SPD Library to access the position descriptions.We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.Subject to a 1-year probationary period (unless already completed).Subject to a 1-year supervisory or managerial probationary period (unless already completed).Obtain and use a government-issued charge card for business-related travel.Occasional Travel may be required, 1 to 5 nights per month.This is a non-bargaining unit position.Work Schedule: FulltimeTour of Duty: Monday - Friday; 8:00am - 4:30pm; DayshiftAlternative work schedule, staggered work hours or telework may be available.In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.Relocation expenses: NOThe salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. QualificationsFederal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.You must meet the following requirements by the closing date of this announcement:SPECIALIZED EXPERIENCE: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;.Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.For more information on qualifications please refer toOPM's Qualifications Standards.Education A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above. Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a not qualified determination. Applicants who disqualify themselves will not be evaluated further.Rating: Your application will be evaluated in accordance with the Service's Merit Promotion Plan. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):Business Process Improvement: Ability to evaluate an existing business process and to design, develop, and then test proposed process improvements; ability to implement and maintain an improved business process. Exceptional Accomplishment: Significant accomplishments that clearly demonstrated leadership potential in the LSR Core Competencies/Qualifications. IT Expertise: Knowledge of information technology and related industry practices and emerging trends.LSR Core Qualifications: Groups the six leadership core qualifications: Leading Change, Leading People, Results Driven, Business Acumen, Building Coalitions, and Fundamentals, and their supporting twenty-eight competencies implemented October 1, 2022.Project/Program Management: Ability to apply program/project management principles, techniques, and practices to effectively manage the achievement of the program or project goals and objectives.Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, and training. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. IRS employees may obtain their most recent awards listing at . Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.Referral: A category-like rating (Quality Group) will be used to rate, rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Superior/Best Qualified, Highly Qualified and Qualified.If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Federal employee eligible for Career Transition Assistance Plan (CTAP), you must receive a score of Highly Qualified or better to be rated as well qualified to receive special selection priority.