Supervisory Operations Support Specialist
: Job Details :

SummaryThis position is located in Field Operations Directorate, Office of Field Operations DISTRICT 41.As an Supervisory Operations Support Specialist, you will oversee Operations Support Specialists who provide technical assistance to district and field managers and staff on a wide variety ofadministrative functions in support of the USCIS mission..Learn more about this agencyHelpOverview* Accepting applications* Open & closing dates11/13/2024 to 11/22/2024* Salary$136,832 - $177,885 per year* Pay scale & gradeGS 14* HelpLocation1 vacancy in the following location:* Seattle, WA* Remote jobNo* Telework eligibleYes-as determined by the agency policy.* Travel RequiredOccasional travel - You may be expected to travel for this position.* Relocation expenses reimbursedNo* Appointment typePermanent* Work scheduleFull-time* ServiceCompetitive* Promotion potentialNone* Job family (Series)* 0301 Miscellaneous Administration And Program* Supervisory statusYes* Security clearanceNot Required* Drug testYes* Position sensitivity and riskNoncritical-Sensitive (NCS)/Moderate Risk* Trust determination process* Credentialing* Suitability/Fitness* National security* Financial disclosureNo* Bargaining unit statusNo* Announcement number12597932-W41-ST-24* Control number818647400HelpThis job is open to* Federal employees - Competitive serviceCurrent or former competitive service federal employees.* Career transition (CTAP, ICTAP, RPL)Federal employees who meet the definition of a surplus or displaced employee.* Veterans* Individuals with disabilities* Military spouses* Special authoritiesIndividuals eligible under a special authority not listed above, but defined in the federal hiring regulations.* Peace Corps & AmeriCorps Vista* Land & base managementCertain current or former term or temporary federal employees of a land or base management agency.Clarification from the agencyCurrent Federal Employees with competitive status, Reinstatement, OPM Interchange Agreement, Surplus/Displaced eligibles, VEOA eligibles, Schedule A, 30% Disabled Veterans, Certain Military Spouses, Land/Base Management, and other Non-Competitive Hiring Authorities.VideosHelpDuties* Provides supervisory, technical, and administrative direction to a team of Operations Support Specialists that are responsible for providing a variety of management services, advice, and guidance essential to the direction and operations of USCIS.* Anticipates problems that evolve from the complex and dynamic nature of organizations served and provides solutions that accommodate needs without compromising guiding management principles, effectiveness, efficiency, and productivity.* Evaluates and monitors communication and information sharing processes, recommends appropriate changes to policy, and assists in the coordination of liaison activities related to administrative functions within the district.* Provides advice and guidance directly to district leadership, operational managers, and incumbents on complex and difficult issues. Recommends innovative methods and strategies to resolve issues.* Carries out EEO policies and program activities, employee discipline, resolves complaints and grievances not requiring referral to a higher authority and makes recommendations for solution of those referred to the next higher organizational level.HelpRequirementsConditions of EmploymentConditions of Employment:* You must be a U.S. Citizen or U.S. National to apply for this position* Successfully pass a Background Investigation including financial disclosure* You must pass a drug screening* You must submit resume and supporting documentation* Males born after 12/31/1959 must be registered with the Selective Service* Political appointees may require OPM approval before on-boarding* USCIS applies the Telework Enhancement Act of 2010 to its telework and remote work programsThis position IS NOT in the bargaining unit.This position IS NOT considered essential for purposes of reporting to work when the facility might otherwise be closed.Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.Supervisory/Managerial Probationary Period: You may be required to serve a twelve-month probationary period upon appointment to this position. You may also be required to complete an appropriate supervisory training course within one year of assignment to this position.QualificationsThe qualifications for this position must be met by 11:59 PM (Eastern Time) on 11/22/2024.Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 11/22/2024.GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:* Managing and providing technical advice on at least one of the following mission support programs: human resources management or budget and financial management;* Evaluating and improving operational support program services and processes;* Researching and writing reports and providing recommendations that provide authoritative guidance on complex mission support program issues; and* Providing guidance and collaborating with colleagues throughout all levels of the directorate and agency to resolve problems pertaining to administrative and multi-programmatic concerns and projects.Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 11/22/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.Please ensure EACH work history includes ALL of the following information:* Job Title (include series and grade if Federal Job)* Duties (be specific in describing your duties)* Employer's name and address* Supervisor name and phone number* Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)* Start and end dates for each grade/pay level if you've held a federal position.* Full-time or part-time status (include hours worked per week)* SalaryDetermining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.EducationEDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.Common definitions for hiring terms found in this announcement.Additional informationBackground Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the OPM Mythbuster Page.If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position, all selected candidates must meet the requirements for these clearances or Sensitive National Security position prior to placement AND maintain that level of clearance or national security eligibility while encumbering the position.DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs. This position may be subject to random testing as a condition of employment. A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service.Note: If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity.The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to our Staffing Helpdesk.DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select Benefits. Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.Read more* BenefitsHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.You will be evaluated for this position based upon information reflected in your resume. Your resume must support your responses to the job specific assessment questionnaire level of education claimed, experience, and/or training. To remain in consideration for this position, please ensure your resume covers this requirement and that your resume has been successfully submitted as part of your on-line application package.Creation of this package includes completing the on-line assessment(s), uploading your resume, and uploading any required supporting documents. (See the How To Apply section of this announcement.)NOTE: Your resume and supporting documentation will be verified. If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.If you are found best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.The assessment for this job will measure the following competencies:* Administration and Management* Financial Management* Managing Human Resources* Personnel and Human ResourcesVeterans: Certain veterans are eligible to apply as a status candidate under the Veterans Employment Opportunity Act (VEOA). View Feds Hire Vets for more information.Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligible:If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP or ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP/ ICTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this job announcement.Special Employment Consideration:The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.Note: Applicants who are referred to the hiring office for selection consideration may be required to complete a writing sample and/or other writing exercise as part of the interview/selection process. If the hiring office decides to request a writing sample and/or other writing exercise as part of its selection process, a designated contractor or Agency representative will contact you to: (1) inform you of this requirement; and (2) provide further instructions.* BenefitsHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.* Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.Resume: You must submit a resume that clearly demonstrates you have experience that meets the requirements of this position as outlined in the Qualifications section. USCIS' Human Resources Office will only review the first 5 pages of your resume to determine your eligibility/qualifications.To ensure that you include all necessary information within the first 5 pages of your resume, you are highly encouraged to save and submit your resume as a PDF instead of submitting it through Resume Builder or a word-processing program such as Word or Google Docs.Your responses to the job questionnaire which are submitted through the on-line application process in USAJOBS, DO NOT need to be attached as an additional document to your application.Are you a veteran? You must provide acceptable documentation of your preference or appointment eligibility. The member 4 copy of your DD214, Certificate of Release or Discharge from Active Duty, is preferable. If claiming 10 point preference, you will need to submit a Standard Form (SF-15), Application for 10-point Veterans' Preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. View more veterans' information.Are you eligible under Land/Base Management? You must submit, for each service period totaling more than 24 months without a break in service of 2 or more years:* All appointment and termination SF-50s* Performance Ratings showing acceptable level of performanceAre you a current or former Federal employee? Submit a copy of your official SF-50* (no text version) or other official Notification of Personnel Action document that shows the following information:* your appointment in the competitive service* tenure* grade and step* full performance levelIf your SF-50(s)* does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position. SF-50B print screens from NFC are not official documents and are not acceptable. This includes USCIS employees as well. All current DHS employees can print their own SF-50's* by accessing the DHS eOPF website. If you have forgotten your user name or password, eOPF offers a self-service feature to assist you.If you are a current CIS employee and need access information to eOPF, contact ...@uscis.dhs.gov. For all other agencies please see your servicing Human Resources Office.You may be asked to provide a copy of your recent performance appraisal and or incentive awards. If you are a Federal employee and have received a current performance rating, it is strongly encouraged that a copy accompanies your application submission.Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? Submit:* a copy of your agency notice,* a copy of your most recent performance rating, and* a copy of your most recent SF-50*, Notification of Personnel Action, noting your current position, grade level, and duty location.Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50*, along with a statement that provides the following information regarding your most recent appointment:* Position title* Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)* Agency* Beginning and ending dates of appointment* A General Adjustment, Detail, Any Award (Cash, Time Off, Performance, etc.) or Realignment SF-50 may NOT have the information needed.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.* How to ApplyPlease read the entire announcement and all instructions before you begin an application.To apply for this position, you must complete the initial online application, to include submission of the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (ET) on 11/22/2024 to receive consideration. The application process is as follows:* To begin the application process, click the Apply Online* Answer the questions presented in the application and attach all necessary supporting documentation.* Click the Submit Application button prior to 11:59 PM (ET) on 11/22/2024.To update your application, excluding External Assessment responses, at any time during the announcement open period, return to your USAJOBS account. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.To verify the status of your application both during and after the announcement open period, log into your USAJOBS account ( All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides the Announcement Status and a You applied on date. This information does not confirm the agency application status. Use the Track this Application link for additional information regarding the agency application status, the documentation you submitted and any correspondence we have sent related to this application. The Announcement Status will appear along with the date your application was last updated. For information on what each Announcement Status means, visit: strongly encourage you to apply online. If you cannot apply online, you must contact the Human Resource Office listed below at least one business day prior to 11/22/2024 for instructions. Applications will not be accepted by mail.Agency contact informationHROC Staffing Help DeskPhone 952-###-#### Email ...@uscis.dhs.govLearn more about this agencyNext stepsOnce you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the selecting official for further consideration and a possible interview. Your status will be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on Track this Application. We expect to make a final job offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.Telework: USCIS provides telework opportunities for eligible employees serving in positions approved to work at an alternate work site in accordance with agency policy. Teleworkers are required to work at the official worksite at least two days during each bi-weekly pay period. Teleworkers are expected to work during dismissals and closures or request leave. THIS IS NOT A REMOTE POSITION. You will be expected to report for work at a USCIS facility based on the needs of the hiring office. If you are currently on an approved remote agreement, once you EOD into this position, your remote agreement will be terminated.USCIS may fill one or more positions using this vacancy.Additional information pertaining to your interest and availability for this position may be needed after the closing date of the job opportunity announcement; therefore, a timely response to these requests must be adhered to in order to remain in consideration.Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).Conditions of Employment Reminder: If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment.The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.* Fair and TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.* Criminal history inquiries* Equal Employment Opportunity (EEO) Policy* Financial suitability* New employee probationary period* Privacy Act* Reasonable accommodation policy* Selective Service* Signature and false statements* Social security number requestHelpRequired DocumentsResume: You must submit a resume that clearly demonstrates you have experience that meets the requirements of this position as outlined in the Qualifications section. USCIS' Human Resources Office will only review the first 5 pages of your resume to determine your eligibility/qualifications.To ensure that you include all necessary information within the first 5 pages of your resume, you are highly encouraged to save and submit your resume as a PDF instead of submitting it through Resume Builder or a word-processing program such as Word or Google Docs.Your responses to the job questionnaire which are submitted through the on-line application process in USAJOBS, DO NOT need to be attached as an additional document to your application.Are you a veteran? You must provide acceptable documentation of your preference or appointment eligibility. The member 4 copy of your DD214, Certificate of Release or Discharge from Active Duty, is preferable. If claiming 10 point preference, you will need to submit a Standard Form (SF-15), Application for 10-point Veterans' Preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. View more veterans' information.Are you eligible under Land/Base Management? You must submit, for each service period totaling more than 24 months without a break in service of 2 or more years:* All appointment and termination SF-50s* Performance Ratings showing acceptable level of performanceAre you a current or former Federal employee? Submit a copy of your official SF-50* (no text version) or other official Notification of Personnel Action document that shows the following information:* your appointment in the competitive service* tenure* grade and step* full performance levelIf your SF-50(s)* does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position. SF-50B print screens from NFC are not official documents and are not acceptable. This includes USCIS employees as well. All current DHS employees can print their own SF-50's* by accessing the DHS eOPF website. If you have forgotten your user name or password, eOPF offers a self-service feature to assist you.If you are a current CIS employee and need access information to eOPF, contact ...@uscis.dhs.gov. For all other agencies please see your servicing Human Resources Office.You may be asked to provide a copy of your recent performance appraisal and or incentive awards. If you are a Federal employee and have received a current performance rating, it is strongly encouraged that a copy accompanies your application submission.Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? Submit:* a copy of your agency notice,* a copy of your most recent performance rating, and* a copy of your most recent SF-50*, Notification of Personnel Action, noting your current position, grade level, and duty location.Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50*, along with a statement that provides the following information regarding your most recent appointment:* Position title* Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)* Agency* Beginning and ending dates of appointment* A General Adjustment, Detail, Any Award (Cash, Time Off, Performance, etc.) or Realignment SF-50 may NOT have the information needed.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.HelpHow to ApplyPlease read the entire announcement and all instructions before you begin an application.To apply for this position, you must complete the initial online application, to include submission of the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (ET) on 11/22/2024 to receive consideration. The application process is as follows:* To begin the application process, click the Apply Online* Answer the questions presented in the application and attach all necessary supporting documentation.* Click the Submit Application button prior to 11:59 PM (ET) on 11/22/2024.To update your application, excluding External Assessment responses, at any time during the announcement open period, return to your USAJOBS account. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.To verify the status of your application both during and after the announcement open period, log into your USAJOBS account ( All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides the Announcement Status and a You applied on date. This information does not confirm the agency application status. Use the Track this Application link for additional informat