Supervisory Passport Specialist
: Job Details :

This position is located in the Bureau of Consular Affairs (CA), Passport Services (PPT), San Francisco, CA (CA/PPT/SF). Supervisory Passport Specialists supervise the acceptance and adjudication of passport applications and provide guidance in dealing with the ever-increasing volume of passport applications.

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Applicants must meet all the required qualification requirements described below by the closing date of this announcement.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills, and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following:

• Experience monitoring overall quality of work of the team by periodically reviewing the performance of each subordinate employee, including thorough review of adjudicated applications before and/or after issuance.
• Experience assisting with more difficult, complex, and controversial passport adjudication cases by providing advice, instruction, and assistance in resolving them.
• Experience maintaining liaison with acceptance agents to ensure staff are providing timely and accurate technical advice and guidance.
• Experience assisting the Customer Service Analyst in implementing training programs within the region for passport agency/center employees, managers, and acceptance agents.
• Experience assisting the Customer Service Analyst with developing material for a variety of internal and Bureau communications.

There is no substitute of education for specialized experience for the GS-12 position.

In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:

• Ability to assign, review, and supervise the work of others;
• Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;
• Ability to adjust to change, work pressures, or difficult situations without undue stress;
• Willingness to consider new ideas or divergent points of view;
• Capacity to see the job through.