Supervisory Teller
: Job Details :

Supervise the day-to-day operations of the Teller line by delegating and monitoring work assignments; provide necessary resources that allow Tellers to develop the knowledge and skills necessary to be successful in their positions. Provide technical guidance to staff regarding customer service, operating, and regulatory procedures. Cross train Teller staff to assist in additional tasks. Ensure that exceptional customer service is being delivered at all times by coaching and motivating Tellers to identify opportunities that enhance client relationships. Process transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures; interact with customers in a courteous and professional manner. Identify and resolve customer service issues and troubleshoot complex problems, engaging branch management when necessary. Utilize advanced knowledge of Apple Bank products and services to effectiv...