At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued,they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job SummaryConnects un-insured and under-insured populations with community health and social service resources and benefits; identifies as needed medical, mental health, and dental homes; links with providers. Completes eligibility applications; addresses barriers to access. Provides follow-up--all with the goal of assuring that this population can benefit from, and become knowledgeable regarding, the best community resources for their individual needs.
Job DescriptionMinimum QualificationsEducation: High school diploma or GED
Licenses/Certification: Certification as a Community Health Worker preferred
Experience / Knowledge / Skills:- Two (2) years experience working in a community or healthcare setting
- Knows and understands specific health issues
- Advanced computer skills
- Must be bi-lingual
- Effective oral and written communication skills
- Must have ability to perform complex and diverse administrative duties that involve application of procedures, independent analysis, interpretation of data and demonstrated appropriate judgment
Principal Accountabilities- Obtains demographic, insurance and financial information, and health and social needs from patient.
- Communicates health information, makes referrals to health and social service providers, and schedules appointments.
- Advocates on behalf of the patient and family.
- Enters required information in the computer system in an accurate and timely manner.
- Coaches patient and family on getting community resources.
- Explains all required eligibility applications to the patient and helps complete applications for services.
- Enters information in computer system with a high degree of accuracy.
- Provides complex counseling identifying alternative resources for patient care.
- Educates family on the role and expectations of medical and dental homes, the role of primary care providers for non-acute conditions, and the importance of preventive health care.
- Monitors, reviews and resolves patient needs. Follows up after visit to determine effectiveness and follow-through of referral and if there is further need of assistance.
- Functions as a subject matter expert to the department regarding community health resources.
- Communicates in an effective and professional manner and maintains positive relationships with physicians, nursing and business office staff, care management, and community resources. Completes thorough and accurate documentation.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
- Other duties as assigned.