Location: Houston, TX
Salary: $75k - $90k per annum
Job Type: Fulltime, Permanent
Benefits
- Up to 15% bonus
- Private Medical Cover
- 401k
- Social Events
- Holiday- 25 days per year plus your Birthday and Bank Holidays
- Hybrid working (2 days WFH)
Who are we?
We're En Route. We're a welcoming bunch, with a down-to-earth outlook that helps build lasting relationships with customers and colleagues alike.
As global specialists in passenger solutions, supply chain services and sourcing for airlines and airline caterers, we operate globally as part of dnata, one of the world's largest combined air services providers.
En Route's expertise is one of the many reasons why we've enjoyed more than 20 years as a global food solutions partner, with offices in the UK, USA, Australia and UAE.
Are you ready to become part of our story?
Job purpose
To manage the USA Supply Chain operation ensuring effective and efficient management of inventory, customer service and third-party service providers to deliver service excellence to our customers.
Key responsibilities
- Lead and manage the USA Supply Chain team. Actively coach, develop and multi-skill members of the team, the wider business and supplier partners as required to maximise productivity and effectiveness
- Maintain effective relationships with suppliers and third-party service providers, working with them to build capability, efficiency and reliability, measuring them versus KPI and service level agreements to ensure best practice is clear and adhered to
- Ensure excellent management of sales orders and customer issue handling to ensure high levels of customer satisfaction.
- Deliver high levels of stock accuracy by ensuring that systems transactions are processed accurately and on-time
- Provide subject matter expertise in import/export documentation, ensuring clear and appropriate processes for the team to work with our freight agents and 3PL's to ensure compliance and smooth movement of goods
- Work closely with the Global Planning team to ensure high levels of stock availability are delivered at the lowest cost
- Co-ordinate with the wider business to successfully deliver timely and cost-effective product launches, product changes and product cycle ends
- Identify opportunities to mitigate costs, do things more efficiently and anticipate any issues that may arise in the future, communicating these to the relevant stakeholders and working to implement them
- Ensure a high standard of conduct and leadership by being a role model and setting the example for others to follow. Flexible, with a can-do attitude, towards all aspects of the role
- Undertake any other duties which may from time to time be assigned
This job description is not intended to be either prescriptive or exhaustive but is issued as a general framework at the time of writing.
Person Specification
- 5-10 years Supply Chain, Logistics or Distribution experience.
- Experience of managing a team.
- Experience across logistics, customer service and planning preferred.
- Import/Export experience preferred but not essential.
Knowledge and skills
- Experience of Microsoft Business Central preferred but not essential
- Intermediate IT skills: Outlook, Excel, Word, Powerpoint
- Experience working with ERP systems (Business Central/SAP etc.)
- Excellent verbal and written communication skills
- Good organisational skills
- Strong attention to detail
- Ability to prioritise workload, multitask and work to deadlines
- Ability to work on own initiative and with multiple stakeholders
- Flexible to take on extra and varied tasks when required
- Enjoy working in a fast paced environment
- Proactive and quick thinking in solving problems
- Have a positive attitude with a strong passion for what you do