Location: Baltimore,MD, USA
About UnDigital:
If you've ever received a personalized note in an ecommerce package that made you feel genuinely connected to a brand, chances are UnDigital was behind that experience. We're revolutionizing the way brands engage with customers through the unboxing journey. As pioneers of Unboxing Marketing, our mission is to transform the unboxing experience into a powerful touchpoint that enhances customer relationships and drives measurable results.
Our innovative Unboxing Experience Platform—the first of its kind—increases reorder rates, lifetime value (LTV), and brand loyalty by implementing targeted campaigns and in-package personalization. We're on a thrilling journey to redefine customer engagement in e-commerce, and we want you to be a part of it.
About this position:
Reporting to the Chief Operating Officer, this leader is accountable for all end-to-end Supply Chain activities related to production and supply to ensure uninterrupted product supply for all UnDigital clients and warehouses. This role is cross-functionally focused throughout the organization, as well as external partners and suppliers. The head of Supply Chain will provide strategic and operational direction while managing internal and external collaborations to help drive program progression. Working closely internally with our Customer Excellence and Finance functions, this candidate will establish and implement processes and broaden capabilities to maintain standards for supply chain excellence.
The broader UnDigital team works primarily remotely, but this position is in-office (flex) in Baltimore, MD.
Responsibilities
Optimize supply chain processes
Track demand, develop forecasting models, and create procurement plans
Manage relationships with co-manufacturers
Partner with stakeholders in sales, marketing, and operations departments
Lead and develop a team
Assist in ongoing NetSuite implementation
Manage automated replenishment programs to facilities nationwide
Qualifications
Previous supply chain leadership experience required
Previous NetSuite experience a plus
Printing Industry / Paper Manufacturing experience a plus
Why Join UnDigital?
Be part of an innovative team transforming the customer unboxing experience.
Work with leading brands to enhance customer relationships and drive results.
Opportunity to make a significant impact on client success and company growth.
Collaborative and dynamic work environment that values your ideas and contributions.
What We Offer:
Competitive salary and performance-based bonuses
Fully-Remote career opportunity
Unlimited PTO
Comprehensive benefits package, including health, dental, and vision insurance
Opportunities for professional growth and development
A dynamic and supportive work environment with a team dedicated to innovation and excellence