Location: Eagan,MN, USA
YOUR ROLE Are you known for exceptional operational support in the supply chain environment? Are you passionate about data reporting and analysis and transportation operations? If so, we have an opportunity that would allow you to provide an essential role and contribute to delivering superior supply chain services. WHAT ARE YOU GOING TO DO? Develop working relationships with internal and external customers, assist with account management such as maintaining customer profiles, details and service needs. Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forward complex or escalated customer needs as appropriate. Interface with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically standard to complex. Manage various documents for accuracy; requires operational knowledge of customers, carriers, and procedures. Update various operational/customer data in software systems and applications, work to identify missing or potential operational or service concerns and communicate with appropriate groups as necessary to resolve. Utilize databases, logs, and other sources to locate and verify information; information is usually operational in nature, standard to complex. Track orders and shipments and assist with tracing as needed; usually more standard, regional or domestic operations. Create and processes invoices, reviews for operational accuracy, and works with customers on questions and payment. Assist with running and summarizing operational reports and details; present information to co-workers or supervisors are needed. Assist with preparing information required for quotes or address potential services; may provide more standard to complex quotes. Ensure compliance with company policies and procedures and maintain a safe and effective work environment; assist others with understanding operational items. WHAT ARE WE LOOKING FOR? Education and Experience: High School graduate or GED. Five years of office experience in a logistics/transportation environment. Skills: Basic to Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications. Utilizes databases and systems to review and verify documentation and information. Ability to prepare basic reports, queries, and operational information. Ability to track and trace basic shipments or product. Characteristics: Understanding of providers, carriers and services in related supply chain environments. Ability to communicate potential concerns or delays. Operates in a fast pace and changing environment and in both a team and individual contributor environment. Capable of communicating with co-workers to provide and receive direction. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career. CEVA operat s in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: ...@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate.False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.