Supply Chain Support Analyst
: Job Details :

Supply Chain Support Analyst

Supply Chain Support Analyst

IMCD US currently has an opening for a Supply Chain Support Analyst. This role is based in our Corporate Headquarters in Westlake, Ohio.

COMPANY BACKGROUND

IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.

Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.

The Support Analyst is responsible for providing support to the assigned analysts by fielding inquiries regarding product information, customer orders, and principal related questions. The Support Analyst will work in conjunction with the principal, sales, internal departments, and warehouses to solve all issues and questions. They partner with other team members to explore opportunities for process improvements while instilling the company's core values into the day-to-day operations of the department.

Successful candidates will be responsible to:

Handles projects and provides support services to assigned analysts by fielding inquiries regarding product, order, and principal related questions.

Communicates order updates to Customer Service Department regarding ETAs and utilizes backorder reports to proactively follow-up with principals on backorders.

Updates and maintains product representation portfolio, including article numbers, country of origin, shipping point, temperature requirements, shelf life, package weight, order strategy, and lead times.

Ensures Principal Playbooks are accurate.

Processes advanced ship notices, order confirmations, and receipts accurately and within guidelines and alert assigned analyst of any potential issues.

Processes and handles material damage, short shipments, and returns while notifying appropriate departments.

Resolves conflicts by assisting team, warehouses, principals, sales, and internal departments.

Assists other team members, as needed, to achieve departmental goals.

Develops and completes projects to improve processes and procedures as part of 90-day action items and submit updates weekly.

Participates in ongoing education to improve personal and job skills which includes attending monthly APICS meeting, webinars, cross training, etc.

Attends and participates in department meetings and joint customer service meetings.

Participates in annual physical inventories, at warehouses, as needed.

Skills:

Demonstrates analytical, problem solving, and critical thinking skills.

Possess excellent customer service skills and the ability to interact with customers and team-members in a professional manner.

Ability to meet deadlines and goals by prioritization and effective time management.

Excellent interpersonal and communication skills that allow for the development of strong relationships, both internally and externally.

Ability to complete root cause analysis to fix problems and not symptoms.

Exhibits ambition and willingness to learn.

Ability to multitask and switch focus quickly.

Deadline-driven, detailed oriented, and conscientious.

Must possess good organizational skills and the ability to think strategically.

Proficient with Microsoft Excel and other common computer programs, including Microsoft Office.

Excellent written and verbal communication skills.

Required Qualifications:

Associate degree or three years equivalent experience.

Proficiency in Excel.

Preferred Qualifications:

Bachelor's degree in business.

Experience in a fast-paced environment.

Competencies:

Business Acumen.

Problem Solving/Analysis.

Customer/Client Focus.

Communication Proficiency.

Teamwork Orientation.

Supervisory Responsibility:

This position has no supervisory responsibility.

Work Environment

This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.

Position Type/Expected Hours of Work

This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.

Travel

Some travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IMCD Offers

If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, So Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.