Support Analyst
: Job Details :

#WorkFromAnywhere Support Analyst

We are currently looking for someone to join our world-class client support team as a full-time Support Analyst. Does solving technical problems bring you joy? Do you wake up in the middle of the night because you just thought of a new SQL query you cant wait to try? If so, thats awesome! A bit weird perhaps, but awesome, and youll fit right in. Apply today!

Is it an easy job? Nope. Its a challenging, fast paced position that requires a broad technical skillset and a tenacity to track down and solve problems. What it does not require is a degree. While a technical degree certainly doesnt hurt, what we really care about is attitude and aptitude, as well as the experience you bring to the team. Love the challenge of the support environment and want to move into a senior support analyst role with the ability to help mentor and grow others? That passion is part of what makes our Support Team great! The role of Support Analyst can also be an excellent springboard for growth into other areas of the company. Still reading? Then, in case you missed it earlier, you should Apply today! The boring (but necessary) details are below.

Salary DOE

What we look for:

• The ability to take on a task from inception to completion with minimal direct supervision
• Exceptional troubleshooting skills with a penchant for efficiently breaking down and solving complex issues
• A team player mentality open to collaboration within the team and with other departments to solve difficult problems
• Willingness to participate as a member of the on-call team on a rotating basis providing technical support as required
• A quick and enthusiastic learner

Core Competencies:

• Excellent internal and external communication skills via phone, email, and direct message
• Basic to intermediate software/hardware troubleshooting skills
• Experience configuring enterprise level software
• Basic to intermediate MSSQL query knowledge
• Strong Microsoft Windows Operating System knowledge
• Basic Dos/Command Prompt and .bat skills
• Ability to use available tools to report potential bugs, propose product enhancements, etc.
• Time management and the skill to successfully manage multiple tasks/projects concurrently

NOTE: While minimal, some travel may be required.

We Offer:

• Diverse responsibilities
• Opportunities for growth
• Remote work environment
• Comprehensive benefits package
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401K
• Paid Time Off
• Paid Holidays
• Salary DOE
• And more..

About Us:

nQ Zebraworks represents the combination of nQueue Billback, and its long history of delivering innovative products to the legal market, with the Zebraworks cloud-based SaaS integration platform. The nQzw team brings a deep concentration of legal technology expertise together in one place.

This is a remote work position with many of our team members located in the following areas of the country:

• Phoenix, AZ
• Albuquerque, NM
• Dayton, OH