SUPPORT ASSOCIATE (REMOTE)
: Job Details :

United States - Support Associate (Remote)Interested in providing support to our customers? Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help!Aquatis LLC is searching for brand new talent to join our network for providing ourcustomers a great customer experience.Associate Responsibilities- It is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.- Being able to work an assigned schedule that falls within our operating hours is required and expected.- Answer customer queries/questions in a timely manner.Customer Focus- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment- Ability to empathize with and prioritize customer needs- Demonstrates interpersonal skills with a diverse customer base- Demonstrates conflict resolution, negotiation, and de-escalation skills- Demonstrates ownership to resolve challenging customer issues, escalating when necessary- Ability to determine customer needs and provide appropriate solutions- Maintain regular and reliable attendance, including the daily schedule as assigned- Flexible with the working schedule; may be expected to work weekends, holidays and eventsProblem Solving Skills- Effective problem-solving skills including decision making, time management and immediate prioritization of tasks- Ability to approach problems logically and rationally- Action-oriented and self-disciplined- Organized and detail-oriented- Ability to quickly and effectively prioritize work time in various departments to meet the business needs- Ability to maintain composure in highly escalated situationsTechnical Requirements- Ability to use the Multicraft control panel software.- Ability to use the WHMCS billing system.Other Requirements- Must be 16 years or older to apply