Support center analyst i
: Job Details :

We are a leading healthcare provider based in Ohio, dedicated to delivering high-quality, patient-centered care to the community. With a rich history spanning over 185 years, we have evolved into a cornerstone of healthcare innovation and accessibility.Comprehensive Services for All We offer a wide range of services, including primary care, specialty care, emergency services, and advanced surgical procedures. The organization is renowned for its focus on trauma care, rehabilitation, and women's and children's health, ensuring that patients receive comprehensive treatment at every stage of their healthcare journey.salary: $18 - $18.75 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: AssociateResponsibilitiesHere's what you'll be doing:

• First contact for IS Department support. Answer calls, triage problems with the goal of first call resolution, document tickets, send to 2nd level teams if needed.
• Notify leadership of potential major incidents.
• Update and maintain ticketing system and Knowledge base.

Here's what you'll have:

• Associates degree in IT systems.
• Preferred Qualifications: IT service desk experience; C+ or A+ training, ITL training

Here's what you'll get:

• Excellent Benefits
• Friendly coworkers and team members
• Supportive management invested in your success

Skills

IT - Infrastructure

IT - Business Intelligence

IT - Assessment/CIO Agenda

Qualifications

Years of experience: 0 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.