Cozen O'Connor is hiring a Support Desk Technician to join our team. This is a hybrid position based in our Philadelphia office. Job Duties and Responsibilities:
- Provide 1st and 2nd level technical telephone and desk-side support to assist all Firm network users with computer and telephone-related issues
- Log and track calls in the help desk ticketing system to identify issue trends
- Escalate critical computer issues to the appropriate IS Tech groups to minimize negative impact on users' work production
- Provide setup and support to users for teleconferences and meeting presentations in offices and conference rooms
- Weekend and after-hours support is required when necessary
- Provide assistance, when required, for installation of desktop PCs and telephones
Qualifications and Requirements: - Effective interpersonal and relationship-building skills
- Strong written and verbal communication skills
- Advanced technical knowledge of PC and desktop hardware, including Windows 10/11 and Office 2016/365
- Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- Technical knowledge of PC hardware with hands-on troubleshooting experience
- Ability to read and understand technical manuals and procedural documentation
- Law firm experience is a plus
- College Degree or equivalent experience required
- Certifications are a plus (Windows 10, Windows 11, Office 2016/Office 365 preferred)
Cozen O'Connor is an Equal Opportunity Employer, including disabled and veterans. Cozen O'Connor actively welcomes applicants who have previously left the workforce and are looking to return to their careers. Gaps in experience are not penalized. Cozen O'Connor is committed to employing a diverse complement of attorneys and staff, and to fostering greater inclusion in the legal profession. We understand the organizational effectiveness that comes from welcoming and valuing differences within the firm, and we know that assembling a team with a rich diversity of perspectives and experience is necessary to provide the highest quality legal service. We encourage candidates to apply and join us in this effort.