Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers. Job Title: Support Engineer II Location: Huntington, WV 25701 Duration: 6 Months Job Type: Contract Work Type: Onsite Job Description:
- This position is responsible for the installation, maintenance and troubleshooting of desktop computers, peripherals, software and related systems.
- Responsibilities include the timely resolution of issues affecting hardware, software and user permissions, as well as routine hardware maintenance.
Story Behind the Need - Business Group & Key Projects: Surrounding Team and Key Projects:
- This position is responsible for the installation, maintenance and troubleshooting of desktop computers, peripherals, software and related systems.
Typical Day in the Role Interaction with Team:
- More independent work - will have support structures with team collaboration.
Typical Task Breakdown:
- Timely resolution of tickets for issues affecting hardware, software and user permissions.
- Routine access management & troubleshooting
- More software side than hardware
Candidate Requirements: Desired Leadership Principles:
- Insist on higher standards
- Learn and be curious
- Dive deep
Degrees / Certs and/or Experience Required:
- BS Degree in computer science or combination of education and relevant experience.
- 1-3 years relevant work experience.
- Networking & Directories in Identity Access Management Experience of 1-2 YRS
- Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and workstation (desktop/laptop) hardware.
- Self-motivated with the ability to work independently with minimal supervision / ramp up quickly
- Ability to maintain Customer Focus, stay motivated and be proactive.
- Insist on the highest standards from self and others.
- Good verbal and written communication skills.
- Good attention to detail and organizational skills.
Nice to Have:
- Experience supporting Macintosh OS X (10.4 & upwards) desirable.
- Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.
- Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking.
- Additional vendor administrator level certifications preferred, especially Apple ACMT/ACSP and Cisco CCNA.
- Microsoft MCSA/MCSE desirable.
Top 3 must-have hard Skills:
- Networking & Directories in Identity Access Management Experience of 1-2 years.
- Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and workstation (desktop/laptop) hardware.
- Strong attention to detail and organizational skills.
TekWissen® Group is an equal opportunity employer supporting workforce diversity.