KJ Technology is dedicated to being the very best in IT Support Services in the Metro New York area. We're proud of the success we've achieved for over 25 years driven by our core values of Transparency and Candor, being Driven, acting as a Client Advocate, and Continuous Improvement. We set our clients up for long-term success by helping them make strong strategic IT decisions that support their business. A People-First organization, we are the only New York City based MSP to be certified as a Great Place to Work 3 years in a row, in a tough industry. Our crew members enjoy an exceptional experience where they are treated as internal customers. They also enjoy a great benefits package with a strong 401k program. We are looking for a Support Engineer to join our team.The Support Engineer plays a key role in successful delivery of service to clients. This opportunity presents an ability to become a subject matter expert on key technologies within a diverse stack of technologies, security, and cloud platforms. The ideal candidate is detailed, thorough and driven with a keen focus on using their technical expertise to maximize client value. This position reports to the Service Desk Manager and is an onsite position in New York City. The successful applicant should have a minimum of 3 years supporting IT requests and small projects typical for an IT service desk and field services team Responsibilities
- Maintain strict compliance with organization and client specific security and data privacy requirements.
- Respond and resolve assigned reactive and proactive service requests; user-generated or auto-generated through monitoring infrastructure. Services to be delivered both on-site and remotely as defined by management while owning every request to completion along with high client satisfaction.
- Perform standard changes related to moves, adds, changes, deletion (MACD) in accordance with documented standards, policies, and procedures.
- Provide timely and effective communication verbally and in writing to requestors, customers, leads, and management.
- Cross team collaboration with internal IT teams when needed.
- Achieve assigned goals, service levels and key performance indicators as assigned by management.
- Utilize and evolve KJ's IT Configuration Management Database and Knowledge Base systems to perform services.
What you need to succeed
- Excellent verbal and written English communication skills.
- Ability to work most days in our NYC location or at a client site.
- Availability to work after hours and weekends on an as needed basis.
- A minimum of 3 years supporting IT requests and small projects typical for an IT service desk and field services team with a good mix of experience with the following technologies:
- Microsoft 365, Azure, PowerShell, Windows desktop OS, Windows Server, Active Directory
- Cisco, Meraki and Ubiquiti Firewalls, Routers, Switches and Access Points, (CLI and GUI)
- Endpoint Security (e.g. - SentinelOne, Blackpoint)
- Cloud-based and on-premise virtualization (e.g. - Azure, Google, VMWare)
- Various server and desktop-based cloud storage management platforms for backup and disaster recovery (e.g. - Veeam, Dropsuite, Datto)
- Mobile Device Management
- Single Sign-on (SAML, OAuth or similar)
- Remote Monitoring and Management platforms (e.g. - Automate, Addigy, Auvik)
- Scripting experience preferred using PowerShell and Batch scripting
- Advanced network troubleshooting skills such as DHCP, DNS, VLANs
- Conscientious of cybersecurity principles such as authentication, phishing, encryption
Targeted Annual Earnings The Targeted Annual Earnings range is $74,645 - $105,313.The Targeted Annual Earnings is based on a base salary and a performance based bonus.