Location: Philadelphia,PA, USA
Position Description:
We are seeking a skilled and proactive Support Engineer Scan Data with expertise in Node.js and intermediate SQL to join our team. The ideal candidate will be responsible for managing the day-to-day operations of our scan data processes, submitting files, correcting errors, and ensuring the smooth running of our systems. Proficiency in Python is a plus.
Position Location:
Remote, United States
Reports To:
Director, Support and Compliance
What We're Looking For:
Entrees (Requirements):
* Bachelor's degree in computer science, Information Technology, Engineering, or a related field; or equivalent experience.
* Proven experience as a Support Engineer or in a similar operational role, with a focus on scan data solutions or similar systems.
* Experience with Node.js development and intermediate SQL.
* Proficiency in Node.js for developing and maintaining applications and scripts for scan data processes.
* Intermediate SQL skills for querying and updating data, specifically for scan data.
* Familiarity with SFTP, POS systems, and data processing workflows.
* Basic understanding of Python is a plus.
* Excellent documentation skills with a keen eye for detail.
* Ability to create clear and concise technical documents, user manuals, and procedural guides specific to scan data operations.
* Strong problem-solving abilities and attention to detail.
Unleash your potential: What you will be doing and owning:
* Oversee and manage week-over-week and day-over-day scan data processes to ensure the timely submission and processing of data files.
* Monitor system performance and respond to issues promptly to maintain smooth operations.
* Other operational tasks as assigned by management.
* Submit and manage scan data files, ensuring accuracy and completeness.
* Identify, diagnose, and correct errors in file submissions and data processing.
* Perform regular maintenance tasks to ensure the reliability and performance of scan data systems.
* Troubleshoot and resolve technical issues related to Node.js applications and SQL databases used in scan data processing.
* Develop and maintain scripts and tools using Node.js to automate routine tasks and improve operational efficiency for scan data processes.
* Utilize intermediate SQL skills to manage and query databases effectively, ensuring accurate scan data handling.
* Python knowledge is a plus for additional scripting and automation tasks.
* Document all operational procedures, error corrections, and maintenance activities meticulously.
* Maintain detailed records of system configurations, changes, and troubleshooting steps specific to scan data operations.
* Work closely with other technical staff, third parties, support teams, and clients to address technical issues and requirements related to scan data.
* Communicate effectively with stakeholders to provide updates and gather feedback on scan data processes.
Interview Process:
* Interview #1: Phone Screen with Talent Acquisition Team
* Interview #2: Video interview with the Hiring Manager (via MS Teams)
* Interview #3: Video interview with the Team (via MS Teams)
Compensation:
The base salary range for this position is $93,000 to $120,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
Perks and Benefits Hot Off the Grill:
* Unlimited PTO (Exempt Employees)
* 3+ weeks/ year of Vacation/ PTO (Non-exempt Employees)
* Healthcare Benefits
* Fitness/ Wellness Reimbursement ($300/year)
* Internet Stipend (Remote employees)
* Employee Stock Purchase Program
* 401k Match