Meter's mission and long term ambition Meter builds better internet infrastructure. We make it exceptionally easy for any business to deploy internet, networking, and Wi-Fi in their space. Reliance on internet infrastructure is growing exponentially for businesses of all sizes (you wouldn't be reading this job posting without it!). Yet, getting connected today is incredibly difficult. The good news is - it doesn't have to be this way. Meter combines best-in-class hardware, software, and operations to enable any company to seamlessly run a reliable, secure, and productive network. Our ambition is to evolve internet infrastructure into a utility, making getting connected in a new space as easy as turning on power or water. This role is critical to Meter's success To keep pace with Meter's accelerating growth, we are hiring for our Support Engineering team. This new hire will serve as a generalist, resolving issues for any number of our customers, from the fastest growing AI companies, to the most established retailers and logistics companies, to the best schools and universities. As an early member of this team, you will have the unique opportunity to influence the shape and direction of Meter's Support Engineering function. This role is based out of our San Francisco HQ office. Our in-office days are Tuesday through Thursday. You will have an impact by
- Troubleshooting, debugging and resolving wireless, switching and other networking issues reported by customers
- Monitoring proactive alerts, developing comprehensive playbooks, and taking decisive action to resolve customer issues before they escalate
- Partnering with engineering teams to escalate and resolve critical bugs
- Partnering with Field Application Engineering and Operations teams to assist in configuration changes and documentation for new deployments
- Acquiring and analyzing wired and wireless packet captures to analyze root causes of issues
- Documenting network changes
- Publishing internal and customer-facing knowledge base articles
- Collaborating with engineering teams on feature requests to improve workflows
Learn more about how we operate and some of our work
- What is Meter
- How we operate
- Network as a Service (NaaS): What it Should Be and Why It Matters
- Most recent fundraising announcement
Compensation We think about Meter's compensation package as a combination of salary, equity, benefits, and the experience of working with a talented team to make the biggest impact of your career.
- The estimated pay range for this role is $95,000 - $120,000
- Additionally, this role is eligible to participate in Meter's equity plan
The salary range represents the low and high end of the salary range for this job in the Bay Area. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. Benefits
- Medical, dental & vision insurance coverage for you and your dependents
- Annual memberships to One Medical, Headspace and Rightway
- 401k (traditional and Roth options available)
- Flexible time off (FTO)
- Commuter reimbursement
- Parental Leave
- In-house chef and onsite meals (San Francisco Office)