About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
JOB DESCRIPTION: What you'll do:- Chatbots: Implement chatbots on your website or messaging platforms to handle common inquiries 24/7. They can answer FAQs, guide users, and escalate issues when necessary.
- Email Automation: Use tools to set up auto-responses for common questions. You can also create templates for frequent issues to speed up response times.
- Ticketing Systems: Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests. This helps ensure that urgent issues are addressed promptly.
- Knowledge Base: Develop a comprehensive knowledge base or FAQ section where customers can find answers independently. This reduces the volume of incoming requests.
- Workflow Automation: Implement automation tools to route tickets to the appropriate support agents based on predefined criteria, ensuring efficient handling of requests.
- Follow-Up Reminders: Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement.
- Analytics and Reporting: Use analytics tools to track support performance metrics, allowing you to identify areas for improvement and automate reporting processes.
Who you are:- Strong communication skills
- Customer-focused mindset
- Ability to multitask and prioritize
- Familiarity with CRM software is a plus
If you're passionate about helping others and want to learn more about customer support, we'd love to hear from you!#LI-DNIThank you for your interest in Commvault. Total compensation for this role is market competitive, and within the below base salary range:We're proud to offer competitive benefits that care for you and your family through our 401K plan, health benefits (including medical, dental, and vision available for families and domestic partners), and pet insurance for your furry family members. You can also find the details of our U.S. benefits by visiting benefits.commvault.com.Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email ...@commvault.com For any inquiries not related to an accommodation please reach out to ...@commvault.com.