DescriptionThe Support Service Manager is responsible for leading and overseeing the department's daily operations, ensuring staff performance meets company standards, and facilitating effective communication across various functions. This role involves recruiting and training new employees, managing maintenance and vendor relationships, analyzing financial reports, and maintaining guest relations.
Key Responsibilities- Supervise staff by assigning tasks, coaching, and supporting their development. Monitor performance to meet company standards.
- Lead hiring and training of new employees, ensuring smooth onboarding for long-term success.
- Act as the main point of contact for Maintenance, Parking Enforcement, Payment Meter Operations, and Office Operations to ensure effective communication.
- Regularly check maintenance work orders for cleanliness and safety, overseeing projects to ensure timely completion.
- Find and onboard new vendors as needed for business operations.
- Review profit and loss statements and reports monthly or quarterly to help meet financial goals.
- Manage employee schedules and timecards to ensure adequate coverage and compliance.
- Communicate effectively with guests to address inquiries and resolve issues promptly.
- Respond quickly to accidents or safety concerns to ensure a resolution.
- Maintain courteous communication with guests, clients, and team members.
- Collaborate with HR on employee issues, including disciplinary actions.
- Assist with accounts receivable, cash handling, and regular audits for financial accuracy.
- Respond to calls and emails, helping parkers with their inquiries.
- Manage special projects and other tasks to support departmental and company goals.
Skills, Knowledge and Expertise- Bachelor's degree in Business Administration, Management, or a related field
- Proven experience in the parking management industry with a minimum of 5 years in a leadership role.
- Strong focus on customer service and client satisfaction.
- Proficient in location, profit and loss analysis.
- Demonstrated experience in revenue generation and direct marketing.
- Event management experience is a plus.
- Client relationship management skills.
- Business development and strategic thinking abilities.
- Leadership and team-building skills.
Benefits- Comprehensive Medical, Dental, and Vision Plans.
- Life and Disability Insurance
- 401K Plan with Generous Employer Match and Immediate Vesting
- Generous Paid Time Off (PTO)
About Reimagined ParkingThe Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.
United States - California applicants only:The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.#J-18808-Ljbffr