Location: Allen,TX, USA
Position Purpose and Objectives:The Support Services Assistant Manager manages the daily operations of the support services team. This role involves ensuring proper processes are followed for the organization, as well as assisting in developing and implementing strategies for efficiency. A successful leader will be able to lead a team in a fast-paced environment and be able to multi task to work with various departments within the organization.Major Duties and Essential FunctionsAssist in leading the Support Services Team, including recruitment, training and performance management.Assist in developing and implementing support policies, procedures, and standards to ensure high-quality member service to both internal and external members.Monitor and analyze support metrics to identify trends, areas for improvement, and opportunities for efficiency.Oversee the processes regarding CUTX Account Servicing, Loan Maintenance, and Insurance procedures.Oversee administrative duties for all areas of the support services department.Ensures that legal inquiries such as subpoenas, levies, and garnishments are responded to within required timeframes.Collaborate with other departments to align support services with overall company objectives.Foster a member-centric culture within the support team, promoting brand standards within all interactions.Maintain and update policy and procedure documentation.Develop support services team members in their roles and participate in all personnel functions.Partner with Compliance Department to ensure compliance with applicable regulatory requirements and makes changes to procedures or documents as necessary.Work Directly with VP of Support Services and the Manager of Support Services to evaluate processes and procedures and make recommendations as to changes that will lead to improvements in efficiencies.Positions directly supervised: Support Services StaffSpecific knowledge, skills, and abilities required for this position: Knowledge of credit union operations, policies, products, and services is a plus.Working knowledge of project management software.Ability to create team environment in all assigned projects.Understanding of both waterfall and agile project management principles.Education:Bachelor's Degree in Business or related field or equivalent in a combination of relevant operational experience and credit union experience.Experience: Experience leading multiple cross functional teams.Physical Activities and Requirements of this PositionCATEGORYDESCRIPTIONFinger DexterityUsing primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.GraspingUsing fingers and palm on an object.TalkingEspecially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Repetitive MotionsMovements frequently and regularly required using the wrists, hands, and/or fingers.Average HearingAble to hear average or normal conversations and receive ordinary information.Average Visual AbilitiesAverage, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.Sedentary WorkSitting part of the time.Exerts up to 10 lbs. of force occasionally.Working Conditions of this PositionDESCRIPTIONFew.No hazardous or significantly unpleasant conditions except during construction wearing a hard hat is required.Mental Activities and Requirements of this PositionReasoning Ability:The ability to use common sense or logic. CATEGORYDESCRIPTIONDetailedAbility to apply common sense understanding to carry out detailed instructions and to deal with problems involving many variables.Mathematical Ability:BasicAbility to perform basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; operations with units such as inch, foot, yard; ounce, pound (or their metric counterparts), and square footage; ability to understand appraisals, compute rent rates and lease expiration times.Language Ability:The level of ability required to communicate and understand written and oral language. TypicalAbility to use passive vocabulary of 5,000-6,000 words; read at a moderate rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.Ability to read, analyze and interpret general business periodicals, professional journals, correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, guests, vendors and the general public.Compliance requirementThe responsibilities contained within this job description remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the positionDisclaimerThe information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)