Job DetailsJob Location UUG Corporate - Owings Mills, MD Position Type Full Time Education Level High School Travel Percentage None Job Category Customer Service DescriptionAre you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community. At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.
- We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!
- We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
- We offer competitive salaries and a great work/life balance: enjoy your weekends!
- UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!
United Urology Group is regarded as the leading urology network in the country. Our Affiliates include Chesapeake Urology, Arizona Urology-Phoenix & Scottsdale, Arizona Urology-Tucson, Colorado Urology, and Tennessee Urology. Position Summary: The Support Service Specialist will be responsible for proactively contacting patients through various channels to ensure they are prepared for appointments and continue necessary treatments. This includes appointment scheduling, reminders, insurance verification, and communication via phone calls, emails, and letters. Primary Duties & Responsibilities:
- Contact patients via phone for appointment scheduling, reminders, insurance verification, and address confirmation.
- Schedule appointments for patients who haven't been seen in over 13 months or were referred from the hospital.
- Send appointment reminder cards, new patient paperwork/emails, and letters to patients who haven't responded to calls.
- Maintain accurate and complete patient records related to communication attempts.
- Contributes to a positive patient experience by providing clear and courteous communication.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. QualificationsQualifications:
- High school diploma/GED required.
- Up to two (2) years of professional experience.
- Ability to maintain confidentiality of all current and former patients/charts as required by office policy and governing laws.
- Ability to coordinate work efforts to work with others in a manner that is productive and effective.
Knowledge, Competencies & Skills:
- Current knowledge of acceptable and appropriate clinical practice, quality assurance, and patient management and care.
- Demonstrated ability to work independently and as an effective team member.
- Proven organizational skills and ability to prioritize effectively.
- Excellent customer service skills.
- Strong written and verbal communication skills.
- Proficient computer software and database skills.
- Ability to multi-task, effectively problem-solve, and work in a fast-paced environment.
- Attention to detail, willingness to learn, and bring forth ideas to enhance positive patient care.
- Comfortable asking probing questions to patients.
- Must demonstrate a caring, compassionate, and patient attitude.
- Maintain & adhere to HIPAA compliance/ regulations.
- Ability to type a minimum of 40 words per minute.
Tech Requirements for the Job:
- High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools.
- Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls.
- Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems.
- Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance.
Direct Reports:
Travel:
- This position does not require any travel.
Physical Requirements for the Job:
- Regularly required to sit and stand for extended periods.
- Involves standing, sitting, walking, bending, stooping, and twisting.
- Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.
- Occasionally lifts and carries items weighing up to 20 lbs.
Equal Opportunity Employer: United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation. The successful candidate(s) for any UUG position will be subject to a pre-employment background check. Actual compensation offered to candidates is based on work experience, education, and/or skill level.