Food & Beverage Supervisor | Smith TowerLet's start off with the most important part - what's in it for you:The Perks *Eligibility of perks is dependent upon job status
- Hourly Pay Range: $26 - $28/hr DOE
- Parking Discount
- Get Paid Daily (Make any day payday)
- Paid Time off & Holiday Pay (Because Balance Matters)
- Benefits - Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Values Based Culture (#OMGLIFE)
- Culture Add (Creating Space for Fresh Perspectives)
- Referral Bonus (Get Paid to Recruit)
- Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
- Employee Assistance Program
- Columbia Cares Volunteer Opportunities
- Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
- Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you: People never forget how you made them feel. Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.Food & Beverage SupervisorThe Food & Beverage Supervisor has a pivotal role responsible for overseeing the seamless operations of the observatory bar, consumer events, and private/mix-in events booked at SMT. Beyond ensuring exceptional service delivery, this position plays a crucial role in coaching and mentoring F&B team members, fostering a positive work culture, and motivating them to excel in generating revenue through Food & Beverage sales. With a keen focus on customer and client satisfaction and operational efficiency, the Food & Beverage Supervisor leads by example, driving excellence in service while maximizing revenue opportunities across all F&B channels.What's you'll do:THE BRASS TACKS
- Prepare weekly schedules for Front of House taking into consideration fluctuations in business to control labor costs.
- Work with F&B leaders and Chef to manage menus, inventory, and ordering.
- Submit payroll and gratuity sheets for F&B staff before deadline each pay period.
- In coordination with F&B leadership, conduct all hiring for the front of house staff for all outlets.
- Train and supervise all front of house staff in proper service etiquette and test server knowledge about menu offerings.
- Work in coordination with F&B leadership in planning and executing events (private and consumer), including completion, distribution, and follow-up through of production plans.
- Oversee all aspects of front of house service for the observatory bar and assigned F&B outlets as necessary.
- Manage all aspects of the floor, assigning tables, creating an efficient flow for both front and back of house.
- Empower proper service etiquette in the all outlets.
- Work with F&B leadership to promote staff cross training and increase efficiency.
- Other duties as assigned.
THE NITTY GRITTY
- 2+ years in supervisory experience and/or training in comparable food service operation. Craft cocktail bar experience preferred.
- The ability to read, write and speak English fluently is required to read, analyze, and interpret regulations. Ability to effectively present information and respond to questions from group of managers, clients, customers, and the public
- Team centric and the ability to successfully lead the F&B Team
- Must be flexible and able to perform multiple tasks and work in stressful situations.
- Strong client/customer service skills with the ability to be solutions oriented
- Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook)
- Ability to stand up and down for more than three (3) hours at a time
- The ability to de-escalate, be organized, and handle busy operations
- The ability to communicate independently, clearly, and effectively
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays
- Ability to lift (25+) Pounds
- Basic math skills required
Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. The Fine PrintColumbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.Accountability | Creativity | Enthusiasm | Honesty | Inclusion | RespectColumbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.Where you'll work: In 1914, Smith Tower became the first skyscraper in Seattle, and the tallest building west of the Mississippi River. More than 100 years later, a new Smith Tower visitor experience has reinvigorated this local icon to the delight of visitors and tenants alike. Visitors can now enjoy Smith Tower like they've never seen before. Today, it features an entirely new visitor experience including a ground-floor gathering place with gifts, souvenirs and treats, observational deck and bar where you can enjoy a locally inspired menu of shareable plates and classic cocktails. Smith Tower carries on its legacy of memory-making through leading tours that provide fascinating insight into the building's renowned past and legendary mysteries, hosting private events, and providing breathtaking views from every angle of the open-air Observatory. The Fine Print Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values. Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.