Location: Chicago,IL, USA
Description
The Customer Support Specialist Consultant provides computing support to internal employees - second level problem determination, recording, resolution & escalation of problems if necessary. He/She works with users whose issues could not be resolved in the first call & answering initial user calls during peak call times. He/She resolves complex problems immediately & identifies those issues that are systemic or require senior level support involvement. He/She uses problem management database & help desk systems daily.
Principal Accountabilities:
Skills & Software Requirements:
Shift Pattern:
Monday - Friday10:00am - 6:30pm CSTOccasional weekend work required.
CME Group: Where Futures Are Made
CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
At CME Group, we embrace our employees' diverse experiences, cultures and skills, and work to ensure that everyone's perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic.
The Candidate Privacy Policy can be found here.
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