Location: Shreveport,LA, USA
Class Title
The Support Specialist I provides first-level support and technical assistance for users, systems, equipment and peripherals.
Duties
Under the general supervision of the Senior Support Specialist, this position installs, modifies and makes minor repairs to company computer hardware/software systems, and provides technical advice and support to system user.
Must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be highly motivated self-starter and provide quality customer support.
These duties and responsibilities include:
* Provide first-level support for business IT issues such as software or hardware break/fix, troubleshooting program and system errors or answering general IT related questions.
* Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on users' premises.
* Load appropriate software packages such as operating systems, networking components and office applications.
* Provide telephone, in-person and online support to end-users.
* Provide updates, status and completion information to managers and/or users, via voice mail, e-mail or in-person communication.
* Provide accurate and timely logging of problems and resolution for problems.
* Participate in ongoing personal training and attainment of technical certifications.
* Perform other duties as assigned.
Minimum Qualifications
* Associate degree in Computer Science, Information Technology or related field or 2 years of experience in an IT support position. Any equivalent combination of education and experience is acceptable.
* Basic knowledge of computer systems and networking.
* Analytical and problem solving skills.
* Aptitude for learning new technologies and maintaining professional and technical knowledge.
* Strong customer supports skills.
* Candidates with experience in municipal government strongly preferred
Physical Ability: Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (15-30 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual perception and discrimination.
Environmental Factors: Tasks are regularly performed without but may be have some exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances
Promotion Path
Any higher class or level for which eligible and qualified.
The City of Shreveport offers many benefits including vacation and sick leave, health, dental and vision insurance, 10 paid holidays per calendar year and long term disability.
01
What is your highest level of education in Computer Science, Information Technology or related field?
* Less than a high school diploma or GED
* High School diploma or GED
* Associates degree
* Bachelor's degree or higher
* Degree in non-related field
02
How many years of experience in an IT support position do you have?
* No experience
* Less than 2 years of experience
* At least 2 years but less than 4 years of experience
* At least 4 years but less than 6 years of experience
* 6 or more years of experience
03
Please list the name of the company where you obtained this experience and the duties that you performed. Please provide dates of employment. (If there is more than one company, please list each separately). Company: Duties: Dates: Please do not put See Resume
Required Question
Agency City of Shreveport
Address 505 Travis St, Suite 530
Shreveport, Louisiana, 71101
Phone (318) ###-####
Website