Support Specialist
: Job Details :

Onboarding Support Specialist

At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance.

Position Overview

The role of the Onboarding Support Specialist will focus on supporting our continued growth across our sales channel. Must enjoy working in a fast-paced, highly collaborative environment to ensure we bring a pleasant onboarding experience to our merchants. This role will work with our operations team, the Onboarding Manager and various departments. Attention to detail and follow-through is extremely important to this role. At Rectangle Health we strive to meet the needs of our merchants and pride ourselves in efficiency, accuracy and meeting our SLA s.

Primary job duties:

• Review submissions of merchant processing agreements to our processing banks via Sales Force API integration.
• Communicate with processing banks, underwriting, risk and sales to clear up any questions or additional documentation that is needed to get a merchant onboarded.
• Review Product Orders by validating data and enrolling merchants in various platforms
• Demonstrate strong abilities in time management and attention to detail with expeditious follow through post approval to make sure we are meeting our SLA s
• Effectively manage time and prioritize day to day
• Collaborate cross functionally
• Communicate daily with Onboarding Manager
• Work on special projects as needed

For all full-time employees, we offer:

• Competitive health, dental, and vision benefits
• Guardian Hospital Indemnity coverage
• Life & LTD
• 401(k) matching up to 3%

Minimum qualifications:

• Minimum three (3) years of merchant and/or payment experience in the financial, ISO or agent environment
• Good communication skills, both written and verbal
• Solid organizational and time management skills
• High motivation and attention to detail
• Efficiency and ability to take ownership of results

About Us:

Rectangle Health, a leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing. Since 1992, the company s innovative solutions have reduced administrative burden and rebalanced the ledger for its thousands of healthcare providers in the U.S., reliably processing billions of dollars in payments annually.