Support SpecialistDepartment: CounselingLocation: Eastern Campus Reports To: Manager Recruitment Type: External/Internal Requisition ID: req5371 Employment Type: Full-Time Support Staff Union Position: Union Work Schedule: M-F, 8:30a-5:00p (some extended hours and Saturdays during peak registration)Number of Openings: 1 Job Description: SUMMARYThe Support Specialist role provides customer service and support for the Counseling, Psychological, and Access departments.DUTIES AND RESPONSIBILITIES
- Schedules appointments for counseling faculty
- Greets and handles the check-in process for students
- Screens walk-in requests
- Answers questions and inquiries from students and prospective students
- Notifies counselors of appointment arrival
- Inputs and maintain student information in the scheduling and reservation system (SARS)
- Removes holds in the Banner System associated with counseling services
- Prepares orientation documents and assists Manager with new student orientation check in
- Provides administrative support to counseling
- Conducts phone calls for new student orientation sessions as well as campus and College-wide student initiatives
- Inputs, retrieves, scans and images documents into the Banner system
- Enters counselor schedules as needed
- Participates in cross-training and technology training within the Counseling Department
- Attends professional development workshops
- Performs other duties as assigned within the scope of the job classification and assigned
REQUIRED QUALIFICATIONS
- Associate's Degree
- Significant relatable experience satisfactory in lieu of educational requirement
- Minimum of two years of demonstrated clerical experience in an office environment
- Possess excellent written, verbal and interpersonal communication skills
- Possess strong organizational, time-management and problem-solving skills
- Possess basic-level proficiency with Microsoft Word or equivalent software
- Ability to work accurately with great attention to detail
- Possess excellent organizational skills
- Possess excellent customer service skills
- Demonstrated experience working in a high-volume customer service atmosphere
- Possess sensitivity to respond appropriately to the needs of a diverse population
PREFERRED QUALIFICATIONS
- Demonstrated experience with the Banner System
- Demonstrated experience working in a higher education environment
WORKING CONDITIONS
- The work schedule consists of the ability to work evenings and weekends as needed.
Special Note: This is a Full-time (1199/SEIU) Bargaining Unit Position,Grade 05. Full time (1199/SEIU)bargaining unit employees at Cuyahoga Community College will be consideredfirst for vacant positions.TargetHiring Rate/Salary: Minimum salary $39,364 /yrSpecial Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.