Support Specialist
: Job Details :

C12 is the nation's largest network of Christian CEOs, business owners, and executives. Located in major metro areas across the United States, they are the leader in the movement of God in and through the marketplace. C12 Business Forums serves businesses with 10 to 10,000+ employees. For three decades, the focus of C12 has been to create a framework that compels and equips Christian business leaders to achieve excellence. They do this by connecting together like-minded peers. C12 isn't a business bible study or a Christian business networking group, it's an architected environment for transformation.

POSITION OBJECTIVE

The Support Specialist stewards the mission of C12 by leading the help desk support, training new chairs, and coordinating projects across the department. The position reports directly to the Director of Corporate Operations.

The ideal candidate for this role is a problem-solving, technology-oriented, people-person who ensures that C12 Headquarters Staff, Chairs, and Members get the answers and materials they need to succeed. This role will be responsible for supporting current C12 Chairs and Members by answering tactical questions through phone and email. They will also assist in training new Chairs on any necessary technology and supporting the C12 Headquarters team. Various projects and departmental responsibilities will also be given to this individual as well.

This person will be intentionally developed to grow within C12 and long term, this person could step into a management or leadership role.

POSITION RESPONSIBILITIES

Support:

• Responsible for partnering with Chairs to ensure their success and provide a high-quality experience for their members.
• Supports the mission of each franchise by offering consultative tactical support.
• Takes a leadership role in managing the inbound ticketing system.

C12HQ & New Chair Equipping:

• Works closely with the Director of Corporate Operations to identify the needs of C12HQ Staff.
• Develops and executes strategies to fulfill these needs.
• Trains new C12 Chairs and Staff on technology stacks and provides best practices.

Departmental Coordination:

• Cross-trains with each member of the Corporate Operations team to support their function in their absence.
• Keeps the department coordinated, especially through maintaining documentation and facilitating departmental L10 meetings.
• Responsible for project management of projects owned by Corporate Operations.

SKILLS & EXPERIENCE NEEDED

• Bachelor's degree required
• 3+ years of experience
• Excellent written and verbal communication skills
• Consultative and tactical support abilities
• Training and development proficiency
• Project management expertise
• Adaptability to changing environments
• Technical proficiency in relevant software
• Cross-functional collaboration abilities
• Problem-solving capabilities
• Fast paced but attentive to detail
• Experience in operations management or similar roles