Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America's largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
Support SpecialistRole DescriptionThe Support Specialist will provide remote and office IT support for Syntax employees in these areas:
- Hybrid PC + Mac environment for 2000+ employees worldwide
- Microsoft Office 365 + Syntax Corporate applications
- Employee IT onboarding
- Office meeting rooms and Videoconferencing support
- Office networking LAN/WLAN/VPN - Cabling/Office Racks - Telephony
Working in day-to-day operation and in projects. Mostly remote work but some office work is also required. Only casual travelingWould be part of the GIS (Global Information Systems & Strategy) - Digital Workplace Team, working with colleagues split over America, Europe and Asia. Our main goal is providing the best DEX (Digital Employee Experience) for Syntax employees.
CompetenciesAt least 2 years or experience in 4 or more of these areas:
- High expertise providing support for Windows PCs and/or Mac and mobile devices
- High expertise level in Employee IT onboarding
- Managing IT procurement (PC/Mac Hardware, Smartphones, mobile telephony) and IT inventory / IT Asset management
- Basic to medium Active Directory / Azure AD
- Basic to medium Microsoft Office 365 support
- Basic to medium expertise with Microsoft Intune and desirable other MDMs (Kandji / Jamf)
- Support on Windows PC imaging an application packaging and distribution. Migrations and roll-out of new PC images
- Basic office networking (LAN/WLAN, IP Routing, VPN, Firewalling), office cabling, meeting rooms and videoconferencing
- Basic office telephony (fixed and mobile) support
Team player able to work remotely in a global distributed and multi-cultural team in different time-zones. Can-do-it attitudeKindness, ability to work with people, good communication and interpersonal skills. Willingness to provide support and train to less technical people.Good work organization skills. Able to manage daily work with ServiceNow (Incidents, Requests, CMDB, setup reporting)
Role & Responsibilities - Work in day-to-day operations including incident/problem and change management related to workplace services. Providing L2 support. L1 support is provided by the Syntax Servicedesk and L3 by Senior Microsoft / Workplace administrators
- Work in integration projects, migrating / consolidating infrastructure, new roll-outs or migrations
- As providing 24x7 some shift on - call availability will be required for priority one incidents escalation
- Create documentation for end-users and technical documentation for other team members
- PC/Mac/Peripherals Asset management, including hardware break-fix support
- VIP Support for mangers and IT support for office meetings / events
Education & Languages - Good English written and spoken level is required as working in an international team. Documentation and meetings are done in English.
- Desirable Microsoft Certifications
- Desirable ITIL and other IT Industry certifications
Why Syntax?Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.
- Competitive, above-average compensation
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- A modern environment in which the you is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!Functional Area: Office