Location: Lafayette,LA, USA
Are you passionate about providing exceptional customer service and solving technical issues? If so, we have an exciting opportunity for you to join our team as a full-time Support Specialist at Home Furniture in Lafayette, LA. In this customer service role, your main responsibility is to assist our customers with any technical issues they may encounter after the delivery of their merchandise.
In terms of compensation, we offer our customer service reps a competitive hourly rate of $14.00, commensurate with experience and qualifications. Join our dynamic team and take your career to new heights as a Support Specialist at Home Furniture. Apply now and let's work together to create outstanding customer experiences.
OUR EXCELLENT BENEFITS AND PERKS
Keep reading to learn more!
MORE ABOUT HOME FURNITURE
Home Furniture is a premier furniture and bedding retailer with its roots firmly planted in the heart of Louisiana and southeast Texas. We have been driven by a passion to assist individuals in curating stunning, cozy, and inviting living spaces since 1945. Ranked among the Top 100 Furniture Retailers, we cultivate a nurturing and inclusive work environment, dedicated to fostering the growth and development of our exceptional employees. We offer competitive compensation and a comprehensive benefits package, valuing each team member's contributions. Our commitment to the community is unwavering, as we actively engage in outreach initiatives that make a positive impact. At Home Furniture, our core values of being prepared, passionate, and proud define who we are. We live by our mission statement, serving our customers, community, and one another every day to create a better tomorrow. Join us to experience the stability, career growth, and rewarding work environment that comes with being part of a respected company with a strong market presence.
YOUR DAY-TO-DAY
Your expected schedule for this full-time position is Monday through Friday, from 8:00 am to 5:30 pm.
As a new Support Specialist, you start your day by reviewing any pending customer inquiries or requests that require your attention. These could come in the form of phone calls, emails, or ticketing system notifications. In this customer service position, you are also responsible for documenting customer interactions, including the nature of the issue, the steps taken to troubleshoot, and the resolution provided. This ensures that we have a comprehensive record of each customer's history, allowing us to deliver consistent and personalized support. In addition to supporting our customers, you're also involved in collaborating with other teams within the organization.
Here's what you need to become our Support Specialist:
ARE YOU EXCITED ABOUT THIS SUPPORT SPECIALIST JOB?
If you think this customer service representative job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. We value your time, so we won't ask you to fill out a long, drawn-out application. This entire application process should take you less than 3 minutes to complete. Good luck!
Job Posted by ApplicantPro