Join the team shaping the future of healthcare! MedBridge is a dynamic software company working with the country's largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Support team is growing and looking for an enthusiastic Support Specialist, Level 1 to join us! We are only hiring in WA state for this position.
The U.S. Healthcare industry is going through a transformation. Patients want access to better healthcare tools and experiences and healthcare systems are stretched beyond capacity and adapting to the new normal after the pandemic. In this role you'll be working on the teams that are being tasked with solving these problems.
Why work at MedBridge?
- We are mission driven. We believe in improving access to better care, and providing superior education and digital care for medical professionals and the patients they care for.
- We're a fast-growing company where you'll have opportunities to develop your career. We were named in Inc. 5,000 Fastest-Growth Company.
- You'll make an impact here. 300,000+ clinicians use our products daily, impacting millions of patients. In this role, you help create experiences that impact these important leaders.
- Our customers love MedBridge! We work with 9 of the top 10 Private Practice and hospital systems nationwide, and 6 of the top 10 home health organizations. have a nearly 100% client retention rate and are continuing that work in 2024 and beyond.
In this role you will:
- Provide remarkable account and technical support to end-users, patients, and admins for a wide variety of subscription types and organizations.
- Answer inbound calls, voicemails, chat, and emails for MedBridge within a specified time range.
- Collaborate cross-departmentally with development, accreditation, and course production teams to ensure solutions are implemented based on client needs.
- Provide a high level of empathy and dedication to get to the root cause of all problems and provide creative solutions to help our clients have the best experience possible with our products.
- Educate current and potential clients on using MedBridge products to ensure a positive customer experience.
- Proactively identify opportunities or risks that could impact a clients' experience while using MedBridge products.
- Document and organize client feedback for continued improvement of MedBridge products.
- Diagnose and resolve browser and mobile phone-related issues to ensure seamless user experiences, including troubleshooting compatibility problems, performance issues, and rendering glitches.
What you will need to succeed:
- 1-3 years of customer-service experience, preferably in SaaS. Exceptional skills in written and verbal communication, organization, and prioritization.
- A high level of emotional intelligence. You are able to understand each customer's pain points and are able to master the appropriate tone and pace for each client. A detail-oriented mindset. You live by high-quality standards and extreme attention to detail.
- Intellectual curiosity. You love to learn and are energized by understanding how things work, tackling the most difficult challenges, and finding the best solution.
- A bias toward proactive vs. reactive steps.
- A track record of teamwork and dedication to the concept of “find a need, fill a need”.
- Prior experience troubleshooting technical issues strongly preferred.
- Adaptability and flexibility in the midst of rapidly and frequently changing priorities.
Our Culture:
- Excellence. We change-makers, we push boundaries in patient care, recognizing that our work impacts lives, so we hire exceptional talent and give our best effort every day.
- Fortitude. We confidently embrace ambitious projects, facing challenges with courage and perseverance.We take ownership of our mistakes and successes, learning from both as we move forward together.
- Service. We are driven by a purpose greater than ourselves, deeply caring for our colleagues, customers, and patients to ensure our work at MedBridge has a lasting impact. We lead with confidence and humility, we take a multidisciplinary, data-driven approach to solving problems, knowing that great work helps people live healthier lives.
- Customer-centric. Our success and continued growth are driven by products customers love.
- Personal health and wellness. MedBridge contributes generously to medical, dental, and vision benefits. Other benefits we provide are: paid sick time, paid vacation time, personal days, parental leave, short term and long term disability, an employee assistance program, and a 401(k) with a company match.
- Professional growth. We offer an annual stipend plus two days of paid time off for you to attend the professional development course of your choice.
Salary Range: $48k - $52k
At MedBridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience.
We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at MedBridge.
Now it's your turn. If you liked what you've read and think MedBridge would be a great career choice for you, apply now and our Talent Acquisition team will follow up with you shortly after.