Support Specialist - No Experience Required
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Goodwill Industries of Hawaii, Inc.Job DescriptionJob Title: Support Specialist Department: Mission ServicesDepartment: Intellectual Disabilities Services:Ho'olana Program Reports To: Service Coordinator / Program Coordinator / Director of IDSFLSA Status: Non-ExemptSUMMARY Goodwill Hawaii believes that every individual deserves the opportunity to achieve their fullest potential. As a support specialist, you will be responsible for providing compassionate care and assistance to people with an intellectual / developmental disability. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Work with participants with an intellectual / developmental disability in a variety of settings. Empowers participants to make informed decisions by providing necessary information and support in everyday living and community skills.Communicates effectively with participants by using active listening, verbal and non-verbal strategies and a respectful tone and approach.Applies formal and informal assessments processes that will assist the participant to achieve desired goals and outcomes.Assists participants to build a network of formal and informal supports by accessing community resources, public and private services. Demonstrates understanding of person-centered planning concepts by assisting in the development, implement, and review of individual plans to ensure progress toward goals and desired outcomes.Provides support and assistance necessary to meet the physical and personal management needs of participants that encourages relationship building and independence.Uses effective advocacy strategies to assist participants in exercising individual, legal, and administrative rights.Implements positive preventions and interventions to manage and diffuse crisis situations. Maintains confidential and accurate records by collecting, compiling, evaluating data and completing reports in a timely fashion.Engages in professional development activities including education, training, and shares knowledge with others.Encourages participants to explore desired employment opportunities, identify barriers to employment, solutions to overcome barriers, and career planning resources. Supports and encourages participants to achieve their desired goals and outcomes. Implement individual plans for participants for participant success. Support and assist participant to meet the physical and personal needs to encourage independence. Provides transportation to the participants. Must be able to keep accurate mileage and group ride records in the data management system. Assists participants to build a network of support in the community by finding resources tailored to their interests.Motivated to participate in job performance enhancement activities for self-improvement. Conducts work in a safe and responsible manner, utilizing protective clothing and/or equipment when appropriate. Complies with all safety standards.SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); or a written attestation provided by the employer that meets the qualifications of the position. No experience necessary.LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and policy and procedure manuals.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITYMust have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must also have the ability to deal with problems involving several concrete variables in standardized situations.CERTIFICATES, LICENSES, REGISTRATIONSMust have a valid driver's license and a traffic abstract that meet company guideline. Must have access to an insured vehicle with valid registration and safety check. Must be CPR/First Aid certified. Required to have TB clearance. Must have clearance of Criminal History Record and Adult/Child Protective Services Central Registry checks that meet Goodwill's standards.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.Regular Attendance and punctuality are requirements for this position. Core work hours are Monday through Friday, 7:00 a.m. to 3:30 p.m. Must be flexible to work occasional evening and weekend hours, as required. Some positions including PAB/CLS-I require flexibility: Monday through Sunday with varied hours. Travel is required for this position.At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient. We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii's community through the power of work. Last year we placed nearly 1,500 people into employment, resulting in $22 million in annual wages earned as a result of these job placements. Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time. Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.