Support Staff
: Job Details :

Job Summary:The Support Staff interacts with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.Duties/Responsibilities:* Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.* Ensures that appropriate actions are taken to resolve customers' problems and concerns.* Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.* Performs other related duties as assigned.Required Skills/Abilities:* Excellent communication skills including active listening.* Service-oriented and able to resolve customer grievances.* Proficient computer skills with the ability to learn new software.* Knowledge of, or ability to learn, product, service, or area of customer service specialization.Education and Experience:* High school diploma or equivalent.* Customer service experience required.* Some experience with the product or service to which the specialist will be assigned preferred.