Location: all cities,GA, USA
Job Description
The Support Team Rep I is a non-exempt that maintains administrative tasks for various retail programs at MarketSource. This role is designed to be the first line of operational support for MarketSource.
Primary responsibilities include:
* Processes scheduling and time management activities for field employees
* Ensures any client and/or customer concerns are solved effectively and promptly
* Executes quality assurance checks specifically regarding field employee attendance in store, utilizing various communication methods.
* Assess data to identify schedule gaps and potential staffing number concerns
* Places outbound calls for surveys and quality assurance checks.
* Maintains and ensures data integrity in all MarketSource and client systems with regard to verification audits
* Shares best practices with other team members for continuous improvement purposes in order to drive operational success and client satisfaction
* Performs basic call discovery to pre-qualify and determine where to distribute callers/opportunities (internal or external)
* Efficiently and effectively handles heavy inbound call volume
* Provides excellent customer service
Minimum Education/ Experience:
* High School Diploma / GED
* Prior customer service experience
* Prior call center experience preferred
Requisite Abilities and/or Skills:
* Strong verbal and written communication skills
* Ability to conduct positive, professional conversations via telephone, email and online
* Ability to be self-motivated and able to work independently
* Intermediate Microsoft Office knowledge (Excel, PowerPoint, Outlook)
* Ability to maintain integrity and security of computer systems and data
* Ability to professionally handle access to, and protection of, privileged information
* Highly organized, capable of managing multiple tasks with strong organization skills
* Proficient and accurate typing skills