Support - Technical Support Specialist
: Job Details :

Mastech Digital is an IT Staffing and Digital Transformation Services company.Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Support - Technical Support Specialist for our client in the Retail domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.Duration: 12+ Months ContractLocation: Onsite- Enon, OHSalary: Best in the MarketRole: Support - Technical Support SpecialistPrimary Skills: WindowsRole Description: As a Support - Technical Support Specialist, you must have at least 5+ years of experience.Duties:Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications.Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority.Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment.Provides the best solution to resolve the underlying problem to bring equipment up to full functionality.Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications.Determines the best course of action to improve performance and efficiency of store systems, equipment and applications.Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality.Understands and completes proper processes when installing software.Skill Requirements:Complete understanding of the store network (hardware and software), PC architecture, wireless communication, router and third-party cellular devices.Knowledge of non-standard equipment that is not connected to the Speedway network.Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made.Ability to research and resolve issues.Capable of working in a fast-paced environment.Excellent verbal communication skills and the ability to explain technical information in layman's terms.Well organized with the ability to work under pressure and meet tight deadlines.Excellent understanding of intra-department functions and operations.Ability to perform repeated bending, standing and reaching.Ability to occasionally lift up to 40 pounds.Available to work a variety of shifts, including second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department.Education: Bachelor's degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or EquivalentExperience: Minimum 5+ years of experienceRelocation: This position will not cover relocation expensesTravel: NoLocal Preferred: YesNote: Must be able to work on a W2 basis (No C2C)#J-18808-Ljbffr