Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast! We are an employee-owned company and believe our greatest asset is our people. We are looking for team members who are passionate about delivering industry-leading experiences to our customers and supplying turn-key solutions for any HVAC, refrigeration, critical environment, custom metal fabrication, energy performance, or specialty mechanical project.As a Support Technician, you will assist with technical support activities, including troubleshooting IT issues, performing equipment installations and maintenance, and providing end-user assistance. You will play a hands-on role in supporting IT systems and ensuring the smooth operation of technology infrastructure.Are you interested in working with innovative technology? Do you have a passion for customer service and a desire to improve technical support? If you want to have a significant impact on the company's technological advancements and overall success, this is the opportunity for youWhat We Offer:
- Danforth invests in you and your future with directed employee engagement, team support, career development, and mentoring.
- We are a professional organization offering quality benefits including:
- Medical, dental, disability, and life insurance
- 401(k) and ESOP with generous profit-sharing/matching contributions
- Competitive PTO, holidays, and other financial incentives
What We Ask of You:
- Assist with diagnosing and resolving hardware, software, and network issues
- Manage IT equipment, such as desktops, laptops, printers, etc., with the installing, configuring, and overall maintenance
- Provide technical assistance and support to end-users, either remotely or in person
- Perform routine maintenance tasks, such as updates, backups, and antivirus scans and monitor for performance issues, security vulnerabilities, and compliance requirements
- Collaborate with other IT teams to deploy new hardware, software, or system upgrades
- Document support activities, procedures, and solutions for future reference
- Assist with user training sessions and workshops on IT tools, systems, and applications
- Provide excellent customer service and ensure timely resolution of support requests
Experience & Competencies:
- High school diploma or equivalent is required, and associate's degree or technical certification is preferred
- Minimum of 2 years of experience in technical support roles, with hands-on experience in hardware and software troubleshooting
- Must be familiar with Windows and macOS operating systems, Microsoft Office Suite, and common productivity applications
- Strong customer service skills, with the ability to communicate effectively with end-users of varying technical levels
- Basic understanding of networking concepts and protocols
- Willingness to learn and adapt to new technologies and procedures
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable
- Must have the integrity, enthusiasm and willingness to represent company in the most professional, positive manner
Danforth offers a competitive benefits package for eligible employees including medical, dental, vision, life, disability, paid time off, 401(k), with company match, and participation in our Employee Stock Ownership Plan (ESOP). The estimated compensation range for this role is $57,000-$67,000. This range is based on several factors, including individual education, qualifications, training, prior work experience, and work location. John W. Danforth Company is an equal opportunity employer and is committed to a workplace free from discrimination. All employees and applicants for employment will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.