About WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job SummaryThe classification of Supervisor Ramp & Passenger Services includes managing, coordinating and controlling airport activities for both Ramp Services and Passenger Service functions (as described below); monitors the quantity and quality of work performance; directing personnel within assigned functional area; overseeing and advising on staffing requirements; participating in the discipline, coaching, counseling, hiring and termination of subordinates; training subordinates, ensures compliance with Company rules and regulations, Company standards and contractual agreements; ensures budgetary controls and manning requirements .This position may include responsibility for communication between Airport Board officials and individual customers with the Company. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. The scope of the job may vary with the size of the operation and its primary line of business.
Responsibilities - Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights in a safe and timely manner.
- May also be responsible for baggage service functions of filing loss, damage, and pilferage claims.
- Offers efficient and professional customer service and resolves passenger problems as required.
- Coordinates with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies.
- Acts as company representative when assigned.
- Ability to handle stress.
- Work with minimal supervision.
- Reports to work on a regular and timely basis.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, percent and interpret bar graphs.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Minimum Requirements - Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.
- Ability to read, write, speak, and understand the English language.
- Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
Preferred Skills - Ability to read, write, fluently speak and understand the English language.
- Cognitive skills to set priorities and use independent judgment.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
Physical Requirements/Working Conditions - Ability to lift up to 70 lbs.
- Work in a high noise level environment.
Perks & Benefits- Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered with company match!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.