DescriptionEmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, the Surgery Scheduler is an integral part of the healthcare team. Responsibilities include, but are not limited to, the following
- Schedules/reschedules pre-operative and post-operative appointments and surgeries with physician for new and established patients using current physician protocols
- Obtains insurance authorizations for patients needing MRI.
- Prioritizes patient need based on collected information obtained through patient interview
- Knowledge of authorization requirements based upon status for the surgery and CPT codes
- Coordinate and post-surgery with outside facilities, to include equipment needed
- Once surgery is confirmed, posts surgery in all necessary systems
- May need to obtain medical clearances, cardiac clearances, etc. according to patient's co-morbidity according to established protocols
- Instructs/directs patients in a timely manner according to established policies and protocols related to specific surgeries and acts as ongoing resource for patient and staff questions
- Keeps an open line of professional communication with physician team regarding patient needs
- Maintains a pleasant and cooperative demeanor while performing all duties
- Ensures documentation in medical record accurately reflects communication and patient's plan of care
- Performs patient education when appropriate including oral and written education relevant to the patients' surgery
- Make changes in provider schedules as directed by physician or management
Requirements
- High school diploma or equivalent
- Clinical certification preferred
- Experience in a clinical type setting is required
- Basic knowledge of medical terminology and anatomy
- Knowledge of lab/diagnostic tests and associated paperwork
- Working knowledge of managed care basics, and experience working with a Medicare population
- Comfortable using and interacting with internet applications and other computer programs
- Knowledge of practice management and word processing software
- Excellent communication skills in person, written correspondence, and over the phone
- Excellent documentation skills within an EMR system
- At least one year of experience in a physician office, hospital, or equivalent setting required
- High school diploma or equivalent
- Clinical certification preferred
- Experience in a clinical type setting is required
- Basic knowledge of medical terminology and anatomy
- Knowledge of lab/diagnostic tests and associated paperwork
- Working knowledge of managed care basics, and experience working with a Medicare population
- Comfortable using and interacting with internet applications and other computer programs
- Knowledge of practice management and word processing software
- Excellent communication skills in person, written correspondence, and over the phone
- Excellent documentation skills within an EMR system
- At least one year of experience in a physician office, hospital, or equivalent setting required