The Surgery Scheduler, under the medical direction of the clinic physicians and the general direction of the Clinic Manager, is responsible for assisting providers in the care of patients by coordinating the patients' clinic and hospital appointments. Maintains schedule of patient appointments and procedures, maintains doctors' schedules; and coordinates the doctors' requests/needs as well as the patients' requests within the clinic and with departments outside the clinic.
MINIMUM QUALIFICATIONS
Education: High school diploma or equivalent.
Experience: One (1) year health care experience involving direct patient customer service; OR three (3) years work experience in a clerical position.
Licensure/Certification/Registration: N/A
PREFERRED QUALIFICATIONS
Education: N/A
Experience: N/A
Licensure/Certification/Registration: CHUC or CMA certification.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of medical terminology. Know of basic communication skills, computerized office applications, customer relations principles, telephone answering, keyboard proficiency and organizational skills. Knowledge of quality improvement functions and processes. Ability to establish and maintain empathic, respectful and positive customer relations' behaviors and to effectively communicate with clinic Physicians, management and support staff, both on the telephone and in person. Ability to present and maintain a professional image and demeanor and to tactfully negotiate scheduling needs. Ability to prioritize, do multi-functional tasks and to complete tasks in a timely manner with close attention to details and accuracy, to work independently in an environment with interruptions. Ability to write legibly, see, hear, read, and speak English.
READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
WRITING - Intermediate: Ability to write routine reports, correspondence, or procedures.
SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS AND ENVIRONMENT
PHYSICAL DEMANDS
Prolonged, extensive, considerable sitting. Able to walk, bend, reach, stoop, crouch, lift objects up to twenty-five (25) pounds in weight.
Stand - Occasionally Under 1/3 (1-2.5 hours)
Walk - Occasionally Under 1/3 (1-2.5 hours)
Sit - Continuously Over 2/3 (5.5 - 8 hours)
Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 - 8 hours)
Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
Talk or hear - Continuously Over 2/3 (5.5 - 8 hours)
LIFTING REQUIREMENTS
Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 - 5.5 hours)
Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
WORK ENVIRONMENT
Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)