Location: Florence,IN, USA
What would I be doing?
The Surveillance Agent is responsible for performing surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained in games, slots, cashiers and count rooms; in addition provides security for slot equipment; monitors jackpot and floor fill data into the SIS Computer; performs surveillance of the casino gaming floor, parking lot, parking garage, back-of-the-house areas, outbuildings and shops by means of complex electronic and video equipment.
Responsibilities
* Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
* Observes and reports any and all gaming violations and/or thefts of property.
* Operates monitor room equipment, including basic computer functions; monitors slot equipment of SISSystem to provide security for company assets and funds.
* Maintains video surveillance of the entire casino, i.e., table games, slots, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.
* Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.
* Participates in court actions relating to gaming violations.
* Learns and uses various card count systems.
* Learns all games in use at Belterra Casino Resort & Spa and all procedures and cheating indicators of such games.
* Maintains paper video logs and maintains logs per department and company procedures. Writes proper report as needed.
* Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary.
What are we looking for?
* Knowledge of different table games.
* Effective mathematics and communication skills.
* Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
* Must be at least 21 years of age.
These skills are typically acquired through a high school education or equivalent and two months of on-the-job training or through closely related experience.
What would it be like to work at this property?
Belterra is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.
Belterra Casino Resort is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.
Belterra Casino Resort
777 Belterra Drive
Florence, Indiana 47020-9402
What would it be like to be a Boyd Gaming Team Member?
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.Corporate MissionWe, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.Company VisionBoyd Gaming is one of the nation's leading casino entertainment companies. But we're so much more - a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.