Location: Chester,PA, USA
Essential Duties and Responsibilities:
Endorses the business objectives, ethics and values of Harrah's Entertainment Inc. Operates a closed-circuit television (CCTV)system to monitors casino activities and prepares reports and logs. Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Make recommendations and enforce state and federal regulations. Adheres to all department, company and Stateregulations, policies and procedures. Performs additional duties as assigned. Consistently demonstrates superior customer service skills to externaland internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly and helpful demeanor,positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact andfriendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebratescustomer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs andany other relevant valuable guest information; builds relationships by greetingguests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service.Executes all service programs to assure prioritization of service to very bestguests. Checks for satisfaction andproperly uses the Service Recovery process to resolve problems when theyexist. Promotes Caesars Rewards programsand Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. PromotesHarrah's and always projects Harrah's in a positive light to guests. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do thesame. Adheres to all regulatory, company and department policies and procedures.
Qualifications:
Requirements:
High School diploma required or equivalent required. Some college preferred. Satisfactorily completes 90 day surveillance training program. Prior experience in asecurity, casino or surveillance related field preferred. Must have the ability to operate a CCTV system. Strong communication skills required, both verbal and written. Must be able to work a flexible schedule to include nights, weekends and holidays. Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time. Able to change schedule with short notice. Will abide by all the PAGaming Board Regulations and all PA Harness Racing Commission Regulations.
Is able to work in smokefilled environment, and is able to sit and stand for prolonged periods oftime.
Must be able to obtain andmaintain the appropriate license through the Pennsylvania Gaming Control Board.
Disclaimer
This is not necessarily an exhaustive list of allresponsibilities, skills, duties, requirements, efforts or working conditionsassociated with the job. While this is intended to be an accuratereflection of the current job, management reserves the right to revise the jobor to require that other or different tasks be performed when circumstances change(e.g. emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).?
Caesars Entertainment, Inc. is an Equal OpportunityEmployer. In Compliance with theAmerican with Disabilities Act, Caesars may provide reasonable accommodation toqualified individuals and encourage both prospective and current employees todiscuss potential accommodation with the employer.