Surveillance Manager Are you a sharp-eyed leader with a passion for cutting-edge technology? We're seeking a dynamic Surveillance Manager to spearhead our surveillance operations.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Supervises, trains, counsels and evaluates all subordinates where needed.
- Ensures compliance of all subordinates to both company and departmental policies and procedures.
- Acts as a representative of the company, interacting with customers and Associates in a courteous, professional manner.
- Adheres to and enforces departmental and company procedures then trains, schedules, supervises and evaluates on surveillance associates on assigned shift.
- Monitors the property on assigned shift, identifying potential security and/or safety hazards, and reporting them to the appropriate individual to ensure the safety and protection of customers, Associates and the entire facility.
- Reviews and provides documentation and proof of necessary situations.
- Updates procedure manuals, and is responsible for all video documentation and the maintenance of all departmental equipment.
- Make suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility.
- Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained.
- Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
- Ensures compliance through the facilitation of training for all department associates.
- Maintains appropriate staffing levels in the Surveillance Department by interviewing assisting in selection, training, scheduling, evaluating, and disciplining associates as needed.
SUPERVISORY RESPONSIBILITIES:Manages all surveillance associates and supervisors on assigned shift.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE:Minimum of two years in Surveillance in a Commercial Casino and one year of supervisory experience required. Bachelor's degree from a four-year college or university preferred. SPECIAL QUALIFICATIONS:Minimum of two years' experience in surveillance required. Excellent communication skills required. Must be knowledgeable in Table Games Operations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the Associate is regularly required to talk or hear. The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT:The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate. When on the project floor, the noise level increases to loud.Benefits Include:
- Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
- Generous 401K plan - 100% Vested from the beginning!
- Medical, Dental, Vision and Life Insurance available for Full-Time Employees
- Paid Time Off, Sick Time and Holiday Pay
- Tuition Reimbursement *for eligible employees*
- Discounts available for Hotel, Restaurants, Spa Services, and more