Location: Joliet,IL, USA
Essential Duties and Responsibilities:
Endorse the business objectives, ethics, and values of Harrah's Entertainment Inc. Operates a closed-circuit television (CCTV)system to monitor casino activities and prepares reports and logs. Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Make recommendations and enforce state and federal regulations. Adheres to all department, company, and state regulations, policies, and procedures. Performs additional duties as assigned. Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and skills. Maintains an upbeat, positive attitude, friendly and helpful demeanor, positive energy, and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and a friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs, and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates the needs of the guests and provides fast, flawless service.Executes all service programs to ensure prioritization of service to the very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company, and department policies and procedures.
Requirements:
High School diploma required or equivalent required. Some college preferred. Satisfactorily completes 90-day surveillance training program. Prior experience in security, casino, or surveillance-related fields preferred. Must have the ability to operate a CCTV system. Strong communication skills are required, both verbal and written. Must be able to work a flexible schedule to include nights, weekends, and holidays. Can work in a smoke-filled environment, and can sit and stand for prolonged periods. Able to change schedule with short notice. Will abide by all the PAGaming Board Regulations and all PA Harness Racing Commission Regulations.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job to require that other or different tasks be performed when circumstances change(e.g. emergencies, changes in personnel, workload, rush jobs, or technical developments).?
Caesars Entertainment, Inc. is an Equal Opportunity Employer. In Compliance with the Americans with Disabilities Act, Caesars may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.