Surveillance Officer (Harrah's Metropolis, Illinois)
: Job Details :

Job DescriptionJOB SUMMARY: The Surveillance Officer will be responsible for understanding and responding to internal guests needs. They will communicate in a friendly, respectful and understandable manner. Politely give consistent, timely and accurate information and finds answer when unsure.DIRECTLY SUPERVISES: N/AKEY JOB FUNCTIONS: •Uses outlined service behaviors when encountering guests. •Meets expected service delivery times as defined by department's service standards or as required by receiver of service or goods. •Cooperate with employees within the department as well as other departments. •Speaks positively about the company, co-workers and guests. •Maintains close-watch surveillance on all casino table games, simulcast and slot machine activity through a monitoring system. •Responds to casino activity and utilizes necessary equipment to identify, record and document illegal and unusual activities occurring in the casino, slot machines, slot booths and cage areas. •Must be knowledgeable of the Casino Control Act and its attendant regulations. •Employees will sign an acknowledgement of regulatory requirements prior to being employed in the Surveillance Department •Represents the casino in litigation as required.Qualifications: EDUCATION and/or EXPERIENCE: •High School Diploma or equivalent required. •Minimum of two years surveillance department employment or equivalent investigation/gaming experience preferred. •Knowledge of Casino games preferred. •Candidate subjects to testing prior to hiring.QUALIFICATIONS: •Must possess a thorough understanding of all surveillance activities necessary for a secure casino operation. •Excellent interpersonal and verbal and written skills are essential. •Skilled position requires a high degree of professional and personnel integrity. •Must have basic computer skills. •Must be able to get along with co-workers and work as a team.WORK ENVIRONMENT:•Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system of records. •Able to work inside and outside, occasionally in heat in excess of 115 degrees or cold in excess of 10 degrees. •Able to respond calmly in crisis and stressful situations. •Able to work independently. •Able to develop knowledge of advantage play, cheat tactics, casino procedures, and have knowledge tested through regular written and practical exams. •Must be able to lift and carry up to 20 pounds. •Able to respond to visual and aural cues. •Able to speak, read and understand English. •Able to see and also remember the specific details of incidents and persons. •Must be able to make rational decisions when handling guests and employees. •Ability to tolerate area's containing secondary smoke. •Must be able to lift above the head occasionally. •Operate in mentally and physically stressful situations. Harrah's Metropolis Casino and Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.